Am I responsible to pay for parts that were replaced that were not broken?

[rx4life]

What is the name of your state (only U.S. law)? Mississippi

More specifically I am attempting to get an ice machine repaired by an authorized service center. The repairman who came looked at the unit but did no testing of any kind and told me that he "thinks" i need a new electrical panel. He told me that he would have to order a new panel and the cost would be $155.00 plus the service call fee. I asked him if the new part does not fix the problem am I responsible for the $155 for the part that was not broken. He said yes I will have to pay for the part regardless, and if that did not fix it then they would continue to look elsewhere for the problem. It just doesn't sound right that I would have to pay for them to replace working parts until they find the right part that is broken. Is there any laws regarding this that will help protect consumers from this kind of thing?

 

[Zigner]

What is the name of your state (only U.S. law)? Mississippi

More specifically I am attempting to get an ice machine repaired by an authorized service center. The repairman who came looked at the unit but did no testing of any kind and told me that he "thinks" i need a new electrical panel. He told me that he would have to order a new panel and the cost would be $155.00 plus the service call fee. I asked him if the new part does not fix the problem am I responsible for the $155 for the part that was not broken. He said yes I will have to pay for the part regardless, and if that did not fix it then they would continue to look elsewhere for the problem. It just doesn't sound right that I would have to pay for them to replace working parts until they find the right part that is broken. Is there any laws regarding this that will help protect consumers from this kind of thing?

That is legal.
If it's not to your liking, then call a different repair person and ask for another quote.

 

[adjusterjack]

Is there any laws regarding this that will help protect consumers from this kind of thing?

Yes, it's the law of self-preservation.

If you don't like what he told you, send him away.

 

[frankth1949]

His distributor/supplier probably doesn't accept returns on electrical parts because of the possibility of the part being ruined/blown by some other electrical problem. I've ordered several electrical parts for my vehicle at my local dealership, and they have a strict NO RETURN policy on them because of this.