I am in Indiana.
So a few months ago, I started fixing my credit and paying things that I owed. Well, on my credit was a collection account from my doctor office. I contacted them and they gave me a collection agency's information to pay through them.
I called the collection agency and they said they had 5 accounts totaling in $700 almost $800, they wanted a full payment right then. Absolutely not. I asked for the account numbers and the balances and that I'd pay through their online payment system so that I could print some kind of proof that I paid.
So January 22nd, I make my first payment of these 5 bills. I give the credit card information, it denies it for whatever reason. I printed that off and then did it by check with routing number and account number it says it is approved. They NEVER take the money. I get paid again and pay on another account they claim I have, I pay the same way as the last time and again they don't take the money. Mind you I am paying these payments in full for the accounts they have. Once I pay they send a receipt, yet they never took the money ever.
Fast forward to April 11, I make the last payment on the biggest bill. EVERY bill was paid in full.
Now they are contacting me to pay the bill and I am so confused. I gave them the opportunity starting in Jan to take the money out of my account and they never did. Technically, I have receipts showing that I did pay. And the account I used is long gone since that is the reason I had the account in the first place.
What should be my next step?
So a few months ago, I started fixing my credit and paying things that I owed. Well, on my credit was a collection account from my doctor office. I contacted them and they gave me a collection agency's information to pay through them.
I called the collection agency and they said they had 5 accounts totaling in $700 almost $800, they wanted a full payment right then. Absolutely not. I asked for the account numbers and the balances and that I'd pay through their online payment system so that I could print some kind of proof that I paid.
So January 22nd, I make my first payment of these 5 bills. I give the credit card information, it denies it for whatever reason. I printed that off and then did it by check with routing number and account number it says it is approved. They NEVER take the money. I get paid again and pay on another account they claim I have, I pay the same way as the last time and again they don't take the money. Mind you I am paying these payments in full for the accounts they have. Once I pay they send a receipt, yet they never took the money ever.
Fast forward to April 11, I make the last payment on the biggest bill. EVERY bill was paid in full.
Now they are contacting me to pay the bill and I am so confused. I gave them the opportunity starting in Jan to take the money out of my account and they never did. Technically, I have receipts showing that I did pay. And the account I used is long gone since that is the reason I had the account in the first place.
What should be my next step?
