What is the name of your state? CA and NC
We had mayflower move us from CA to NC last year and there were problem with the move. The move had close to 500 items and had a weight of 14,000lbs.
The were items damaged and many items ended up being missing. The moving company screwed up on several fronts and now that a claim is in process I need advice on how to proceed. For the most part the claims were paid on the damaged items, there were exceptions but those are being worked on.
The more important issue is the missing items. They are claiming they won't pay on anything missing. They claim that there were the correct number of items received, and that despite a discrepency with the numbering on the boxes they say we had the correct items. That was not the case.
Few facts:
1) Items were in storage in CA for 3 months while we found a place to have the good delivered to in NC.
2) Driver picked up items and on his manifest noted several items he didn't load.
3) Driver was missing the first 8-10 pages of the shipping manifest and requested I fax them to him to expidite the loading process. I did so.
4) Items arrived with hand written numbers on many boxes, some boxes had two different item numbers on them and even one box had a numbered sticker from a completely different lot, hand written numbered boxes often contained items not matching the manifest.
5) On the Inventory Control Checklist I made note of the fact that numbers were hand written on several boxes and some items came up as duplicates.
6) There were multiple passes through the house as the driver tried to reconcile his manifest with what was in the house. I think the items that had multiple labels may have been checked off as two different items on the different passes through.
7) A missing items trace was filed with Mayflower and came back with nothing found.
8) I was really detailed when it came to documenting what was delivered, keeping all inventory tags, boxes and noting which items had damage, no tags, mulitple tags, hand written numbered boxes that didn't match the manifest description, etc.
The insurance company claims they won't make any payment on missing items as they feel all items were received. They did say they would reevaluate the claim after I disputed them not wanting to pay on lost items.
The insurance company has also referenced information on the driver's paperwork, yet when questioned about that information they admit they don't have the driver's paperwork. At least not yet, and I'm told they may not ever get it.
They want me to send them copies of all the documentation I have to help them reprocess the claim. I'm feeling like this isn't really fair. It's like they want me to provide them the information they should have access to, but they want me to provide it.
I also understand they have some sort of time constraint, but I'm not sure how this works. If I don't provide them my records does that allow them to avoid the deadlines?
Does anyone have any advice on how I should proceed?
What I should or should not disclose to them?
I don't understand my legal responsibility and would like to just have them pay what they lost. I'm concerned that if I send them what I have they may find some loophole as to why they are not liable.
Thanks for any and all help!
We had mayflower move us from CA to NC last year and there were problem with the move. The move had close to 500 items and had a weight of 14,000lbs.
The were items damaged and many items ended up being missing. The moving company screwed up on several fronts and now that a claim is in process I need advice on how to proceed. For the most part the claims were paid on the damaged items, there were exceptions but those are being worked on.
The more important issue is the missing items. They are claiming they won't pay on anything missing. They claim that there were the correct number of items received, and that despite a discrepency with the numbering on the boxes they say we had the correct items. That was not the case.
Few facts:
1) Items were in storage in CA for 3 months while we found a place to have the good delivered to in NC.
2) Driver picked up items and on his manifest noted several items he didn't load.
3) Driver was missing the first 8-10 pages of the shipping manifest and requested I fax them to him to expidite the loading process. I did so.
4) Items arrived with hand written numbers on many boxes, some boxes had two different item numbers on them and even one box had a numbered sticker from a completely different lot, hand written numbered boxes often contained items not matching the manifest.
5) On the Inventory Control Checklist I made note of the fact that numbers were hand written on several boxes and some items came up as duplicates.
6) There were multiple passes through the house as the driver tried to reconcile his manifest with what was in the house. I think the items that had multiple labels may have been checked off as two different items on the different passes through.
7) A missing items trace was filed with Mayflower and came back with nothing found.
8) I was really detailed when it came to documenting what was delivered, keeping all inventory tags, boxes and noting which items had damage, no tags, mulitple tags, hand written numbered boxes that didn't match the manifest description, etc.
The insurance company claims they won't make any payment on missing items as they feel all items were received. They did say they would reevaluate the claim after I disputed them not wanting to pay on lost items.
The insurance company has also referenced information on the driver's paperwork, yet when questioned about that information they admit they don't have the driver's paperwork. At least not yet, and I'm told they may not ever get it.
They want me to send them copies of all the documentation I have to help them reprocess the claim. I'm feeling like this isn't really fair. It's like they want me to provide them the information they should have access to, but they want me to provide it.
I also understand they have some sort of time constraint, but I'm not sure how this works. If I don't provide them my records does that allow them to avoid the deadlines?
Does anyone have any advice on how I should proceed?
What I should or should not disclose to them?
I don't understand my legal responsibility and would like to just have them pay what they lost. I'm concerned that if I send them what I have they may find some loophole as to why they are not liable.
Thanks for any and all help!