P
Passenger
Guest
HI
This is a question about the airline responsibility to help their passengers. My mom had a knee replacement few months ago. She also has a lot of other health problems like diabetes and high blood pressure. I have reserved a 5hr flight from California to New York with American Airline. When I bought the tickets I requested a front row seat so my mom can extend here leg to minimize the pain in here knee, and a wheel chair to help here when she gets to New York. When I got to the counter AA refused to give here front row seats. The lady on the counter was rude and inconsiderate. She also charged my mom a $110 for here medication bag that she took on the airplane, because she clamed it to be an extra bag. The wheel chair was provided when she got there. This caused my mom lot of pain and inconvenience during the flight. I have called the airlines to complain about this treatment. And their comments were just as bad as their service. What are the airlines responsibility in assisting people how need help specially since my mom at that time is considered a semi handicapped.
thanks
This is a question about the airline responsibility to help their passengers. My mom had a knee replacement few months ago. She also has a lot of other health problems like diabetes and high blood pressure. I have reserved a 5hr flight from California to New York with American Airline. When I bought the tickets I requested a front row seat so my mom can extend here leg to minimize the pain in here knee, and a wheel chair to help here when she gets to New York. When I got to the counter AA refused to give here front row seats. The lady on the counter was rude and inconsiderate. She also charged my mom a $110 for here medication bag that she took on the airplane, because she clamed it to be an extra bag. The wheel chair was provided when she got there. This caused my mom lot of pain and inconvenience during the flight. I have called the airlines to complain about this treatment. And their comments were just as bad as their service. What are the airlines responsibility in assisting people how need help specially since my mom at that time is considered a semi handicapped.
thanks