What is the name of your state? California/Nevada
I live in California. I recently purchased a 2016 F-150 in Las Vegas, NV. Carfax showed there was service performed on the sunroof in 2018. Prior to purchase, on two separate occasions I asked if the sunroof leaked. I was told that the vehicle was washed twice a week and that they had a series of rain showers and that if there was a leak they would have seen it. I took them for their word. I washed the vehicle the day after the purchase and the sunroof leaks. I called the sales associate, he talked to two managers, they say "sorry, we didn't see a leak, nothing we can do." I escalated to the general manager. It sounded like he was interested in resolution. I sent a video of the leak. I have sent 2 subsequent emails and left 2 voicemails but he now refuses to respond. I have text messages detailing my concern about the sunroof prior to purchase. Do I have any recourse here?
I live in California. I recently purchased a 2016 F-150 in Las Vegas, NV. Carfax showed there was service performed on the sunroof in 2018. Prior to purchase, on two separate occasions I asked if the sunroof leaked. I was told that the vehicle was washed twice a week and that they had a series of rain showers and that if there was a leak they would have seen it. I took them for their word. I washed the vehicle the day after the purchase and the sunroof leaks. I called the sales associate, he talked to two managers, they say "sorry, we didn't see a leak, nothing we can do." I escalated to the general manager. It sounded like he was interested in resolution. I sent a video of the leak. I have sent 2 subsequent emails and left 2 voicemails but he now refuses to respond. I have text messages detailing my concern about the sunroof prior to purchase. Do I have any recourse here?