What is the name of your state? Oklahoma
I purchased a grandfather clock on the website,
http://www.astorclub.com on july 15th, 2007. Their website is very deceiving on the amount of time it takes to received items. After purchasing, I waited and received no emails on expected date of delivery. After sending them an email, I received a computerized response that wasn't even to me. I called and they said it was taking longer than expected. I waited and waited, wrote emails, called. I asked for my money back several times and they stopped responding to my emails. Wrote the BBB, wrote the internect fraud website, etc. I finally received the clock this week, almost 7 wks later, in broken condition. Guess they thought sending a broken clock was better than nothing. I called them and they said that ups would pick it up. Three days later and broken clock is still here. They won't give me my money and they wouldn't get ups to pick up the clock.
THeir website states they have a 25% restocking fee. If I ever get my money back, they should give me my money back plus more for the daily/nightly stress this has been.
Any help would be appeciated.
I purchased a grandfather clock on the website,
http://www.astorclub.com on july 15th, 2007. Their website is very deceiving on the amount of time it takes to received items. After purchasing, I waited and received no emails on expected date of delivery. After sending them an email, I received a computerized response that wasn't even to me. I called and they said it was taking longer than expected. I waited and waited, wrote emails, called. I asked for my money back several times and they stopped responding to my emails. Wrote the BBB, wrote the internect fraud website, etc. I finally received the clock this week, almost 7 wks later, in broken condition. Guess they thought sending a broken clock was better than nothing. I called them and they said that ups would pick it up. Three days later and broken clock is still here. They won't give me my money and they wouldn't get ups to pick up the clock.
THeir website states they have a 25% restocking fee. If I ever get my money back, they should give me my money back plus more for the daily/nightly stress this has been.
Any help would be appeciated.