AT&T is unfairly threatening me please help

[chicagoguy22us]

What is the name of your state? Illinois

I have one year contract with AT& T wireless (ending on Sept 10, 2003). They have unfairly charged me $160/- as "roaming charges" When I talked with them before I got this "roaming charge" one representative told me that AT&T will take off those "roaming charges" when the bill will come out. But when I got the bill they said this charges are valid and said "no one" before said that these charges will be taken off (even though AT&T representative did tell me that the charges are invalid and will be taken off).

Now I do not have any voice recording as its proof and AT&T is threatening me to discontinue service. They also want me to pay discontinuation service panulty, contract breaking charges in addition to those $160/- (a total of $350/-) when they are supposed to waive it as per their statement. I have very good credit history and I don't want At&T to spoil it by reporting it to credit bureau. Instead I would like to contact credit bureau and inform them about this issue.

I would greatly appreciate if you can advice me what are my option in this situation. What should I do??

Thank you.

 

[spawn_x]

Does your plan INCLUDE free roaming?

If not, then why didn't you question the rep when he said the charges will be taken off?

Chances are though the plan does NOT include roaming and you will have to pay the charges.

I don't understand why you just believed a word of a rep without any proof... Next time get it in writing, fax, etc.