Sorry if this is in the wrong section - I tried to put in the right place.
While I was on a flight, someone called AT&T pretending to be me and reported my phone as stolen. I am not the account holder, but I am an authorized user. They were able to convince AT&T customer support to activate a SIM card with my number on it. AT&T says they have no audio recordings of the conversation. They said standard procedure is that the individual would have had to had the address and the account pin. They did not have that, as I do not know the account pin.
AT&T said they used my name and address address, as well as the account pin. The flaw with that is that my parents' address is 6 months old, and has never been associated with me at all as I moved out years ago.
That individual activated my number on their phone after help from AT&T. They were able to make/receive calls and text messages from my number during that time.
They were able to reset my passwords, as resets were set to be linked to my phone. Because they gained access to my text messages, they requested resets via text. I am now locked out of all of my accounts - specifically my business accounts. All I need is a letter from AT&T saying my service was compromised. Because I am not the primary account holder, I cannot obtain such a letter. In fact, they won't even send such a letter to the account holder (my mother) with her name on it. I suspect this is because they do not want to admit fault.
After hours of time on the phone with AT&T, I have gotten nowhere.
I am out thousands of dollars due to losing access to these business accounts.
Is there any civil action I can take against AT&T for this breach of security?
While I was on a flight, someone called AT&T pretending to be me and reported my phone as stolen. I am not the account holder, but I am an authorized user. They were able to convince AT&T customer support to activate a SIM card with my number on it. AT&T says they have no audio recordings of the conversation. They said standard procedure is that the individual would have had to had the address and the account pin. They did not have that, as I do not know the account pin.
AT&T said they used my name and address address, as well as the account pin. The flaw with that is that my parents' address is 6 months old, and has never been associated with me at all as I moved out years ago.
That individual activated my number on their phone after help from AT&T. They were able to make/receive calls and text messages from my number during that time.
They were able to reset my passwords, as resets were set to be linked to my phone. Because they gained access to my text messages, they requested resets via text. I am now locked out of all of my accounts - specifically my business accounts. All I need is a letter from AT&T saying my service was compromised. Because I am not the primary account holder, I cannot obtain such a letter. In fact, they won't even send such a letter to the account holder (my mother) with her name on it. I suspect this is because they do not want to admit fault.
After hours of time on the phone with AT&T, I have gotten nowhere.
I am out thousands of dollars due to losing access to these business accounts.
Is there any civil action I can take against AT&T for this breach of security?