R
RealView
Guest
I have taken my 83 van in for service and stated that the repairs where for passing the Emissions tests of the state.
I told them upfront that the vehicle needed exhaust system work as well as a reconnect of the emissions system.
They came back to me with a quote of 2200 for repairs. I ok'd the repairs then was told that that work did not solve the problem and that the exhaust work was not necessary. I thought the exhaust work was included in that quote of 2,200. So ok they said it was all needed to pass emissions. I ok'd that feeling they'd gone this far. After that was done they said ok it runs great but there's a problem it has no breaks! So they diagnosed that and told me it was the master cylinder. Since they said the car as undrivable I felt i had no choice at this point. Then they tell me ok that's fixed but the rear breaks are metal to metal.
Now I'm starting to see what's going on...
The misrepresented the 1st quote of emissions work in 2 ways.
1). It wasn't "necessary" for state requirements. Only a hundred or so dollars of work is necessary (by my understanding now) to justify a waiver from the state.
2). They didn't include the exhaust leak problems in the quote of emissions work so they could add that later.
Then they misrepresent the break work...
1). They didn't tell me that the rear breaks where bad until after the master cylinder work.
My point is that If they had given me a correct quote for the emissions including the exhaust as I has asked and expected I probably would have said no. How could they diagnose the break problem and not find that the rear breaks where bad? If they had told me that I probably would not have had them do that work. Why did this problem occur after the vehicle was in their shop? The vehicle is still with them and the repairs took 30 days.
I later find out that this business is not a member of the chamber of commerce, BB bureau, AAA auto recommended repair services etc..
They are now using their extortion tactic of theatening a "Mechanics lean" to take ownership of the vehicle as charging storage fees unless I pay the bill as is. I've written to the BBB and their response is that they have their people write down a paper record that claims to document their actions and authorizations. My point is that there is clearly no mutual concent and if there are misunderstanding or misrepresentations on this work it represents a lack of mutual concent.
What is my best legal position? What should I do? Pay them and file a claim some how? Let them continue to hold? Challenge an action of theirs to take possession of the vehicle? What can I do?
Thanks, Paul
I told them upfront that the vehicle needed exhaust system work as well as a reconnect of the emissions system.
They came back to me with a quote of 2200 for repairs. I ok'd the repairs then was told that that work did not solve the problem and that the exhaust work was not necessary. I thought the exhaust work was included in that quote of 2,200. So ok they said it was all needed to pass emissions. I ok'd that feeling they'd gone this far. After that was done they said ok it runs great but there's a problem it has no breaks! So they diagnosed that and told me it was the master cylinder. Since they said the car as undrivable I felt i had no choice at this point. Then they tell me ok that's fixed but the rear breaks are metal to metal.
Now I'm starting to see what's going on...
The misrepresented the 1st quote of emissions work in 2 ways.
1). It wasn't "necessary" for state requirements. Only a hundred or so dollars of work is necessary (by my understanding now) to justify a waiver from the state.
2). They didn't include the exhaust leak problems in the quote of emissions work so they could add that later.
Then they misrepresent the break work...
1). They didn't tell me that the rear breaks where bad until after the master cylinder work.
My point is that If they had given me a correct quote for the emissions including the exhaust as I has asked and expected I probably would have said no. How could they diagnose the break problem and not find that the rear breaks where bad? If they had told me that I probably would not have had them do that work. Why did this problem occur after the vehicle was in their shop? The vehicle is still with them and the repairs took 30 days.
I later find out that this business is not a member of the chamber of commerce, BB bureau, AAA auto recommended repair services etc..
They are now using their extortion tactic of theatening a "Mechanics lean" to take ownership of the vehicle as charging storage fees unless I pay the bill as is. I've written to the BBB and their response is that they have their people write down a paper record that claims to document their actions and authorizations. My point is that there is clearly no mutual concent and if there are misunderstanding or misrepresentations on this work it represents a lack of mutual concent.
What is my best legal position? What should I do? Pay them and file a claim some how? Let them continue to hold? Challenge an action of theirs to take possession of the vehicle? What can I do?
Thanks, Paul