Jeff in IL
Junior Member
What is the name of your state? IL.
BelizeBreeze will like this one.... ;-)
Here's the short version...more details are spelled out below. Paid cash for a truck and the dealer, after countless promises to deliver and after I lose my insurance NEVER delivers title. Still don't have it and I have had the truck since December of 2002! Would like to know what my options are. Being selfish the best case would be to return the truck for my purchase price on their failure to deliver. Opinions are welcome.
Purchased vehicle in December 2002. Paid cash, no title was available at time of purchase. The title was to be sent via overnight mail to an address in Michigan that was provided by me. I was going to be there for several weeks and did not want to drive back without a title.
Title did not arrive as promised. Called the dealership several times before a call back and was told they would look into it but they were sure the title had been sent.
Two weeks pass and now I am back in Chicago. No title has arrived at that address. The dealership told me that FEDEX lost it and that FEDEX would be paying for service fees to reissue title.
Truck goes in for service and I am told that the title will be there when I pick up the car. The temporary tags have expired a couple of times. Go to pick up the car and no title so the dealer gave me a 2003 dealer plate.
Four weeks pass and nothing from FEDEX or the Dealer. Call Dealer and they are “looking into it” It is now March of 2003 and still no title or plates.
Vehicle goes back into service and they ask why I have dealer plates. I tell them that they have not delivered a title and am told they will work on it.
Get to June/July. My insurance company calls and says that they have insured a vehicle that is not registered in my name for 6 months and will be dropping coverage if a registration is not produces. I send a letter stating the problems with the title search and don’t hear back. Continue my calls to the dealer and no answers other than “these things take time and that it is not an easy process. The car was bought from an auction when it did not sell on a dealer’s lot in Michigan. Michigan’s laws are difficult.”
My insurance company asks again in November and I still don’t have an answer for them.
Now my calls are not being returned and the dealership has been through 2 or 3 sales managers since I bought the truck. The plate is expiring so it is getting to be a huge issue.
Brings us to January. Plate is now expired; insurance has sent a letter stating that I was going to be cancelled…not just the truck but all the cars.
I start screaming again and am assured that it will only be a couple of weeks. January 19, I receive a fax “Jeff, we have a company called A.T.C. working on a Dup. title. I will know Tues. or Wed. on an ETA of the new one. Thank you!! Tim.” (Tim Gehr, the 3rd sales manager).
Insurance cancels and I get new coverage with a more expensive company. Too frustrated to do much. On July 6, I send a copy of my original fax. “Where’s my title?
I receive a call from someone who works for Tim. “I have some papers to send out and we can get this wrapped up. I have a friend with the Michigan DMV.”
BelizeBreeze will like this one.... ;-)
Here's the short version...more details are spelled out below. Paid cash for a truck and the dealer, after countless promises to deliver and after I lose my insurance NEVER delivers title. Still don't have it and I have had the truck since December of 2002! Would like to know what my options are. Being selfish the best case would be to return the truck for my purchase price on their failure to deliver. Opinions are welcome.
Purchased vehicle in December 2002. Paid cash, no title was available at time of purchase. The title was to be sent via overnight mail to an address in Michigan that was provided by me. I was going to be there for several weeks and did not want to drive back without a title.
Title did not arrive as promised. Called the dealership several times before a call back and was told they would look into it but they were sure the title had been sent.
Two weeks pass and now I am back in Chicago. No title has arrived at that address. The dealership told me that FEDEX lost it and that FEDEX would be paying for service fees to reissue title.
Truck goes in for service and I am told that the title will be there when I pick up the car. The temporary tags have expired a couple of times. Go to pick up the car and no title so the dealer gave me a 2003 dealer plate.
Four weeks pass and nothing from FEDEX or the Dealer. Call Dealer and they are “looking into it” It is now March of 2003 and still no title or plates.
Vehicle goes back into service and they ask why I have dealer plates. I tell them that they have not delivered a title and am told they will work on it.
Get to June/July. My insurance company calls and says that they have insured a vehicle that is not registered in my name for 6 months and will be dropping coverage if a registration is not produces. I send a letter stating the problems with the title search and don’t hear back. Continue my calls to the dealer and no answers other than “these things take time and that it is not an easy process. The car was bought from an auction when it did not sell on a dealer’s lot in Michigan. Michigan’s laws are difficult.”
My insurance company asks again in November and I still don’t have an answer for them.
Now my calls are not being returned and the dealership has been through 2 or 3 sales managers since I bought the truck. The plate is expiring so it is getting to be a huge issue.
Brings us to January. Plate is now expired; insurance has sent a letter stating that I was going to be cancelled…not just the truck but all the cars.
I start screaming again and am assured that it will only be a couple of weeks. January 19, I receive a fax “Jeff, we have a company called A.T.C. working on a Dup. title. I will know Tues. or Wed. on an ETA of the new one. Thank you!! Tim.” (Tim Gehr, the 3rd sales manager).
Insurance cancels and I get new coverage with a more expensive company. Too frustrated to do much. On July 6, I send a copy of my original fax. “Where’s my title?
I receive a call from someone who works for Tim. “I have some papers to send out and we can get this wrapped up. I have a friend with the Michigan DMV.”
