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bethG
Guest
I am pregnant and have currently been taken out of work due to fatigue and stress. I am due on July 9th. I was taken out of work on May 5th. When I telephoned the long term disability carrrier the week of May 11th, they informed me that all of the information they needed had been received and that the claim would be deceided in 5-7 buisness days. In 5-7 buisness days I called back to check the status of my claim, they said that it was still under review. At this time they transfered me to the case worker, she then, to my surprise, informed me that she needed additional information. The case worker had not yet atempted to inform my OB/GYN or myself that additional information was needed. Here it was double the time quoted to me and they were now claiming they needed additional info. I asked the claim rep., how long it would take after she received the additional info. she replyed, another 3-5 days. Well here I am approx. a month after the information was supposively recieved, and after the additional information was received adn I still have no pay. The insurance company is still saying that it is being processed. Luckily my husband and I have very helpful families or we would be in massive troubles. When I speak to this claim rep. she is very rude and unplesent. I feel that she is handling my claim a discriminatory manner. I don't know how to get this taken care of I am desperate for advise. I feel that she (the claims rep.)has handled this in such an unprofessional manner. I feel that she may deny me on her own judgement because of the way she has handled my claim thus far andor the way she speaks to me personally. If I had not called practically every other day to make sure that she was doing her job and to see if any additioanl info was needed I truely wonder if she would contacted me to tell me what she needed. Also I have been so dilegent upon keeping in touch with the insurance compqany because I heard other pregnant associates of mine have had troubles too. I am never even informed of what documentation is needed, to this point I mean, I am hearing people say to make sure when my baby is born that I send even more info in. The claims rep is not doing her job and I am suffering for her lack of concern.