texas; My mother has diabetes and was feeling bad so she called ER & told them that her sugar was 50 (was wrong, the machine that checks the sugar was malfunctioning) & they gave her medical advice over the phone to drink a regular coke & consume candy increase her blood sugar, but it turns out that when she went to ER minutes later, her blood sugar was over 400 & with their advice, they made things worst. Once in ER, no doctor ever saw my mother(But boy do they charge for their services!), just a nurse who gave her the wrong discharge instructions, it states on the papers "your condition today shows you have low blood sugar" wrong. We have the lab work, it shows blood sugars of over 388. Then to top it off, the nurse also broke confidentiality by including in my mother's discharge papers blood work results that belonged to someone else (they have someone elses name on it). I called to ER to complain & they refused to give me my mother's nurse's name. We have the signature though. Questions: Can medical advice be given over the phone? Can the doctor charge for services not provided by him/her? should I report this?