Merlin2000
Member
What is the name of your state? AZ
I'll keep the information here brief...
On Sat Nov 5th, BestBuy.com listed the new PS3 as a pre-order for $599 (the estimated retail price). About an hour after the listing was live, it was taken down. Many people were able to place orders before it was unavailable again.
I received an order confirmation e-mail that stated my order will ship between the 17th and 24th of Nov. I used a gift card, promotional codes, and a credit card to place the order. I called BB to confirm everything went through ok and that there were not any issues at all.
Monday rolls around, and people are saying the Corporate BB office has decided to cancel all orders. I didn't believe it so I called the Corporate office and they confirmed that our orders would be cancelled.
Despite the fact I believe this was just a scam to get more publicity for BB, I have no proof that the intention was to scam customers.
BB sent an e-mail for the cancelled order and said if we used a gift card and no longer have the gift card, that we have to call the toll free number to be issued a new gift card.
BB also sent a $10 coupon in that same e-mail. Seems like an insult because I paid around $1300 for the PS3. (I ordered two using two different cards)
I called the BB sales rep and asked to have the new card, they said I have to wait until my ordered is set to cancelled before they can send out a new card, so I have to check until it is full processed (which can take a couple days).
I asked if my coupon codes will be refunded as well, and they said no. Since it is a one time use coupon, they can only be used once- no matter if the order is cancelled or returned. This means that I lose roughly $100-$150 worth of coupon codes because my order was cancelled. I told them I was never aware of that information, and they said it was in their Terms of Conditions. I opened the ToC and asked where specifically.
The ToC clearly state: Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase.. "If you cancel or return your purchase"
1) I never cancelled the purchase 2) I never returned the purchase. It says nothing about BestBuy canceling the purchase. Then they told me that it is an internal policy that is not available on the website.
BB claimed that the pre-order system was a glitch, and that there never should have been the ability to pre-order the PS3.
What's your take on this?
Are they required to continue with the order (since they sent an e-mail stating that it will ship on the 17th, and after I placed the order the service rep said it was ok and will also ship on the 17th)?
Are they required to refund the coupons I used?
Despite the fact the Terms of Conditions were at the bottom of the page, I did not have to read them before placing the order. I believe there was something on the page that says by clicking submit you automatically agree to the terms. Does this help me at all?
I'll keep the information here brief...
On Sat Nov 5th, BestBuy.com listed the new PS3 as a pre-order for $599 (the estimated retail price). About an hour after the listing was live, it was taken down. Many people were able to place orders before it was unavailable again.
I received an order confirmation e-mail that stated my order will ship between the 17th and 24th of Nov. I used a gift card, promotional codes, and a credit card to place the order. I called BB to confirm everything went through ok and that there were not any issues at all.
Monday rolls around, and people are saying the Corporate BB office has decided to cancel all orders. I didn't believe it so I called the Corporate office and they confirmed that our orders would be cancelled.
Despite the fact I believe this was just a scam to get more publicity for BB, I have no proof that the intention was to scam customers.
BB sent an e-mail for the cancelled order and said if we used a gift card and no longer have the gift card, that we have to call the toll free number to be issued a new gift card.
BB also sent a $10 coupon in that same e-mail. Seems like an insult because I paid around $1300 for the PS3. (I ordered two using two different cards)
I called the BB sales rep and asked to have the new card, they said I have to wait until my ordered is set to cancelled before they can send out a new card, so I have to check until it is full processed (which can take a couple days).
I asked if my coupon codes will be refunded as well, and they said no. Since it is a one time use coupon, they can only be used once- no matter if the order is cancelled or returned. This means that I lose roughly $100-$150 worth of coupon codes because my order was cancelled. I told them I was never aware of that information, and they said it was in their Terms of Conditions. I opened the ToC and asked where specifically.
The ToC clearly state: Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase.. "If you cancel or return your purchase"
1) I never cancelled the purchase 2) I never returned the purchase. It says nothing about BestBuy canceling the purchase. Then they told me that it is an internal policy that is not available on the website.
BB claimed that the pre-order system was a glitch, and that there never should have been the ability to pre-order the PS3.
What's your take on this?
Are they required to continue with the order (since they sent an e-mail stating that it will ship on the 17th, and after I placed the order the service rep said it was ok and will also ship on the 17th)?
Are they required to refund the coupons I used?
Despite the fact the Terms of Conditions were at the bottom of the page, I did not have to read them before placing the order. I believe there was something on the page that says by clicking submit you automatically agree to the terms. Does this help me at all?
