What is the name of your state (only U.S. law)? Texas
I recently used coupons found in an online forum to while ordering books from Scholastic Book Club online. I am an elementary teacher and Scholastic is always advertising free bonus points and free books by using coupon codes.
Before placing my December order last week, I was reading through a teacher's forum where coupon codes are usually shared. I found some unbelievable coupon codes for "bonus points." I figured it was some holiday special or some system mistake on their part. People were talking about how you could only submit the codes once, but you could order from five catalogs in one order and use the codes for each catalog.
After looking through the bonus point catalog and seeing that a HP laptop was 33,000 points, I decided to order the minimum order of $20 from each of five catalogs for a total of $100 and receive just over 43,000 points. The system will always bounce coupon codes back to you if they are expired or if you do not meet the qualifications. It accepted all of the coupons and within 24 hours had credited my bonus point account for the entire amount! I was emailed the purchase order with the points verified on there as well. I waited a day and then placed my order for the laptop as well as a good number of books (all by redeeming the bonus points). The company emailed me a purchase order/receipt for the items I redeemed for a total of 3.50 (service fee).
All of the items have shipped and I have received all of them except the computer (it is coming from a third party). The packing slip also verified what I had ordered as well as the price.
Several days later I ran across a couple of threads in the forums talking about how people were having so much trouble over using the codes. Their accounts are being "locked" and being placed under review by scholastic. Scholastic has asked many people to submit payment for the items they received by redeeming their bonus points "not legitimately earned." They have also offered to accept items for return in new condition (most teachers write their names in books in their classroom library, which would make them not "new condition"). As of this morning my account has been locked and placed under review.
Does Scholastic have any ground to stand on by asking customers to pay for or return items that they have already received with purchase orders and receipts stating that the total for the purchase was $0.00.
There are THOUSANDS of people just like me in this situation with Scholastic! Any advice on what my rights are and what my next move should be would be greatly appreciated!!!
I recently used coupons found in an online forum to while ordering books from Scholastic Book Club online. I am an elementary teacher and Scholastic is always advertising free bonus points and free books by using coupon codes.
Before placing my December order last week, I was reading through a teacher's forum where coupon codes are usually shared. I found some unbelievable coupon codes for "bonus points." I figured it was some holiday special or some system mistake on their part. People were talking about how you could only submit the codes once, but you could order from five catalogs in one order and use the codes for each catalog.
After looking through the bonus point catalog and seeing that a HP laptop was 33,000 points, I decided to order the minimum order of $20 from each of five catalogs for a total of $100 and receive just over 43,000 points. The system will always bounce coupon codes back to you if they are expired or if you do not meet the qualifications. It accepted all of the coupons and within 24 hours had credited my bonus point account for the entire amount! I was emailed the purchase order with the points verified on there as well. I waited a day and then placed my order for the laptop as well as a good number of books (all by redeeming the bonus points). The company emailed me a purchase order/receipt for the items I redeemed for a total of 3.50 (service fee).
All of the items have shipped and I have received all of them except the computer (it is coming from a third party). The packing slip also verified what I had ordered as well as the price.
Several days later I ran across a couple of threads in the forums talking about how people were having so much trouble over using the codes. Their accounts are being "locked" and being placed under review by scholastic. Scholastic has asked many people to submit payment for the items they received by redeeming their bonus points "not legitimately earned." They have also offered to accept items for return in new condition (most teachers write their names in books in their classroom library, which would make them not "new condition"). As of this morning my account has been locked and placed under review.
Does Scholastic have any ground to stand on by asking customers to pay for or return items that they have already received with purchase orders and receipts stating that the total for the purchase was $0.00.
There are THOUSANDS of people just like me in this situation with Scholastic! Any advice on what my rights are and what my next move should be would be greatly appreciated!!!
