O
O.M.
Guest
Hello everyone. I ordered a computer from a nationally televised computer vendor in December 1999. On the show the 2 hosts said that when a computer package is purchased from them, all the parts won't come together but they will arrive in 3-5 weeks after the order. Well, I purchased a computer bundle (printer, scanner, e.t.c) from them and instead of getting the products in 3-5 weeks, I started to receive them months after the date. They didn't send me two of the accessories that came with the bundle (camera and speakers). I had to call them in April 2000 and tell their customer service about it. The guy said that he'd have the last 2 products shipped as soon as possible. They only sent the camera. I didn't want to act like a pest and keep calling them so I just waited and waited to see if they'd send the speakers but they never did until last week (Friday - 16 of February 2001) when I called and had to yell at their customer service about it. I wanted to talk to their manager, but they kept lying saying the manager was eating or on the phone. They kept me waiting for over 3 hours that day (very stressful) tossing me back and forth from one customer service representative to the other when I really wanted to speak to the manager. When I finally got to talk to the manager, she was so sarcastic and whatever-i-say-is-right-and-i-could-care-less-about-what-you-say like. I told her what happened and all she could say was "It was overlooked" and "Sorry on behalf of our compnay". It was all said so nonchalantly. 
I told her that sorry wasn't eniough, that I hadn't received the product and it had been over a year passed their "3-5 weeks shipping" policy /message on tv. All she said was that shes sorry on behalf of the company (repeated herself) and that she can ship it out ASAP. I told her that I would like to get a refund of what I've paid and still keep the computer. She said what I proposed was "impossible" or ludicrous or something within that range. So I then got angry and said, "Ok, then see you in court!". She said fine. I've looked through the yellow pages and called 13 lwyers/law firms in my area in the past few days and have been turned down. I wanna sue them but I don't know the process or anything. All I know is that I wasn't treated fairly as a consumer and it looks as if the company has commited a sort of breech of contract towards me and false advertising because the "3-5 weeks delivery" was also displayed on tv. The show/company still exists and still is in service to this day and they are selling the same speakers to people that i never got till over a year after (last week) on their show. Its the Video Computer Store. http://www.vcstore.com/ Its not fair. Help please. Bye,
O.M.
I told her that sorry wasn't eniough, that I hadn't received the product and it had been over a year passed their "3-5 weeks shipping" policy /message on tv. All she said was that shes sorry on behalf of the company (repeated herself) and that she can ship it out ASAP. I told her that I would like to get a refund of what I've paid and still keep the computer. She said what I proposed was "impossible" or ludicrous or something within that range. So I then got angry and said, "Ok, then see you in court!". She said fine. I've looked through the yellow pages and called 13 lwyers/law firms in my area in the past few days and have been turned down. I wanna sue them but I don't know the process or anything. All I know is that I wasn't treated fairly as a consumer and it looks as if the company has commited a sort of breech of contract towards me and false advertising because the "3-5 weeks delivery" was also displayed on tv. The show/company still exists and still is in service to this day and they are selling the same speakers to people that i never got till over a year after (last week) on their show. Its the Video Computer Store. http://www.vcstore.com/ Its not fair. Help please. Bye,O.M.