What is the name of your state (only U.S. law)? Texas
I am in an apartment complex, my utility bills over the past months have been skyrocketing. The billing is done by a separate billing company and the apartment keep directing me to them to resolve billing issues.
My bills used to come in at around $110~$120 now they are in the $200+ range. The apartment office and billing co attributed this to the high temperatures we've had in summer.
I paid the first abnormal bill and since then I have been taking snapshots with my phone of the meter at a periodic interval. Indeed on all subsequent bills I noticed discrepancies between the start and end readings, on calling the billing co they confirmed their person 'reads' the meters. I then laid out my figures that I had proof of and they said they would investigate and would need to work with my apt office. Later my apt office guys came and gave me a reduced bill (they gave some explanation that they couldnt confirm anything and so they averaged it out). I paid this bill thinking the matter settled. When again I received a bill that again had wrong readings. I had lapsed in taking snapshots (since I thought the matter closed) however I went immediately and took a few snapshots and had some pics of the meter readings within a few days of the start and end dates listed in the new bill. I noticed the start end dates did not reflect my current meter reading, and did not even fall in the range that I had. I called the billing company again, the rep transfered me to the same rep who I talked to the first time. He was apologetic and told me he would need to get with my apt office. Well few days later the apt folks come around and give me a bill that's reduced by $60. However this time I didn't stop taking snapshots. Sure enough I got my new bill yesterday and it's off again. I am just ticked off and I want to move to another apartment. My lease agreement prevents me from breaking my lease or I will be responsible for all the remaining rent for the lease term, and I have to pay a reletting charge. I did see one clause where in if I made a complaint that wasnt addressed in a reasonable time I could break the lease, however I would have to complain twice (if i had mailed a complaint with a delivery receipt and it wasn't taken care of I could break lease with just that complaint). The proof I have are my last two billing receipts, and the images on my cell phone.
So with this can I break the lease or do I need to do something more ?
Thanks in advance.What is the name of your state (only U.S. law)?
I am in an apartment complex, my utility bills over the past months have been skyrocketing. The billing is done by a separate billing company and the apartment keep directing me to them to resolve billing issues.
My bills used to come in at around $110~$120 now they are in the $200+ range. The apartment office and billing co attributed this to the high temperatures we've had in summer.
I paid the first abnormal bill and since then I have been taking snapshots with my phone of the meter at a periodic interval. Indeed on all subsequent bills I noticed discrepancies between the start and end readings, on calling the billing co they confirmed their person 'reads' the meters. I then laid out my figures that I had proof of and they said they would investigate and would need to work with my apt office. Later my apt office guys came and gave me a reduced bill (they gave some explanation that they couldnt confirm anything and so they averaged it out). I paid this bill thinking the matter settled. When again I received a bill that again had wrong readings. I had lapsed in taking snapshots (since I thought the matter closed) however I went immediately and took a few snapshots and had some pics of the meter readings within a few days of the start and end dates listed in the new bill. I noticed the start end dates did not reflect my current meter reading, and did not even fall in the range that I had. I called the billing company again, the rep transfered me to the same rep who I talked to the first time. He was apologetic and told me he would need to get with my apt office. Well few days later the apt folks come around and give me a bill that's reduced by $60. However this time I didn't stop taking snapshots. Sure enough I got my new bill yesterday and it's off again. I am just ticked off and I want to move to another apartment. My lease agreement prevents me from breaking my lease or I will be responsible for all the remaining rent for the lease term, and I have to pay a reletting charge. I did see one clause where in if I made a complaint that wasnt addressed in a reasonable time I could break the lease, however I would have to complain twice (if i had mailed a complaint with a delivery receipt and it wasn't taken care of I could break lease with just that complaint). The proof I have are my last two billing receipts, and the images on my cell phone.
So with this can I break the lease or do I need to do something more ?
Thanks in advance.What is the name of your state (only U.S. law)?