What is the name of your state? Texas
My fiance went to look into getting me and my daughter signed up for a mommy and me gym class. The trial class was supposed to be free and anyone can just show up, but they told us that 6 people had shown up for the last trial class and they didn't know how many people were signed up. He asked if we took the trial class and liked it, but the class was full, did that mean that we wouldn't be able to sign up. They told him yes, and he chose to just go ahead and sign her up for the class to guarantee a spot. At no time did they say he couldn't get a refund if he paid for it. It was not on our receipt, or posted anywhere in the office. This was a Tuesday. The class was that Thursday. I took the class, hated everything about it, especially the instructor and facility, and the next day my fiance called and asked for a refund. They said no, they don't give refunds. They even acted like WE were lying about being told that the class was limited to 7 people. Later, the guy admitted he was wrong and the class was limited(he also said he's the owner--shouldn't he know these things?), but he still wouldn't do the refund. He tried to blow us off a few times by saying he needs to talk to the manager(when later he tells us he's the owner). He hasn't returned my calls. When I asked him what was the problem since they didn't post the refund policy, why wouldn't they give it back to us, he said "I'm just not going to". He lied to me about calling my house (said he tried a few times and left a message---I am a SAHM, so I know that's not true). I really got all over him about not having a no refund policy posted or told to us or put on the receipt. My fiance went in there the next day to take pictures, and they had very clearly printed off a sheet of paper that said "No Refunds No Expections" and put it on the corkboard. The guy even admitted that the board looked different because he'd told someone to take a lot of the stuff down because there was "too much" on Saturday(the day after we requested the refund), but that he knew for a fact that the paper had been up there because he remembered hating the picture on it. Whatever guy. He's a liar and I don't trust him.
I cannot find the Texas law about posting refund policy. I want to file a complaint, but I want to make sure that I will really be able to get my money back and that there is some kind of law that supports my right to know ahead of time what a refund policy is. Help!
My fiance went to look into getting me and my daughter signed up for a mommy and me gym class. The trial class was supposed to be free and anyone can just show up, but they told us that 6 people had shown up for the last trial class and they didn't know how many people were signed up. He asked if we took the trial class and liked it, but the class was full, did that mean that we wouldn't be able to sign up. They told him yes, and he chose to just go ahead and sign her up for the class to guarantee a spot. At no time did they say he couldn't get a refund if he paid for it. It was not on our receipt, or posted anywhere in the office. This was a Tuesday. The class was that Thursday. I took the class, hated everything about it, especially the instructor and facility, and the next day my fiance called and asked for a refund. They said no, they don't give refunds. They even acted like WE were lying about being told that the class was limited to 7 people. Later, the guy admitted he was wrong and the class was limited(he also said he's the owner--shouldn't he know these things?), but he still wouldn't do the refund. He tried to blow us off a few times by saying he needs to talk to the manager(when later he tells us he's the owner). He hasn't returned my calls. When I asked him what was the problem since they didn't post the refund policy, why wouldn't they give it back to us, he said "I'm just not going to". He lied to me about calling my house (said he tried a few times and left a message---I am a SAHM, so I know that's not true). I really got all over him about not having a no refund policy posted or told to us or put on the receipt. My fiance went in there the next day to take pictures, and they had very clearly printed off a sheet of paper that said "No Refunds No Expections" and put it on the corkboard. The guy even admitted that the board looked different because he'd told someone to take a lot of the stuff down because there was "too much" on Saturday(the day after we requested the refund), but that he knew for a fact that the paper had been up there because he remembered hating the picture on it. Whatever guy. He's a liar and I don't trust him.
I cannot find the Texas law about posting refund policy. I want to file a complaint, but I want to make sure that I will really be able to get my money back and that there is some kind of law that supports my right to know ahead of time what a refund policy is. Help!