donna13350
New member
I am in N.Y. State. UPS store packed my item in California, sent it to me. It is damaged. UPS denied my claim due to improper packaging. UPS store packaged it! I am caught in a loop where they claim they are separate entities, and UPS store says they can't do anything until UPS reopens my case, UPS says they have nothing to do with it, call the store it was sent from. I keep getting the run around from both sides. If I am able to take them to court...I don't even know who to sue..the store, UPS, or both?