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Can invoices be changed?

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Junior Member
What is the name of your state?What is the name of your state? NY

Husband & I have a very small business in which we provide a service. We live in NY, but many of our accounts are in Mass. We use a very basic invoice that I have tweaked to include our services and the pricing for such, and at the bottom it says: "This is a quote only. There will be an additional $250 per day charged to bill if arena is not ready to paint upon arrival"

This is a rare occurance, but one of our clients has had this happen twice...almost in a row, (due, in my opinion, to poor management). Now, the overall situation is this; our business is run and scheduled around husband's, and "helpers' " regular jobs. Traveling is usually a minimum of 250 plus miles that we drive to each location. The average time for a 'job', from start to finish is between 4 and 6 hours, depending on arising problems.

This last job we arrived at was not ready for us, and consequently wouldn't be for some time, so husband called the main office and told them we were leaving and would try to return on a certain day to finish...OR that we would stay for as long as it took but it would cost $850...that number was specific for various reasons; one of which is the extra money to pay to workers for lost wages/valued time. This was a conversation with the owner, via a manager, and the owner had told us that whatever it takes, please stay.

Since that time, the manager has called us & said that he disputes this charge, stating that the original invoice said a smaller amount. My question is this, please: although the invoice does state a specific price, are we within our rights to charge a larger amount if, verbally, it was initially agreed upon by the two parties?

Consequently we are going to reword our invoices for the following season, but as I mentioned, it's very rare & only seems to happen with this particular company. Thank you for any input you can give me. :)
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