What is the name of your state? Illinois
I ordered some goods through the Ebay. Because there were multiple orders, I asked them to send me total for 4 items and shipping. I was told the total amount and paid for it. For some time I did not get my order. I sent them an email and because they could not find my payment I had to prove that I paid for it. Still nothing happened. Then I sent another email. The response was - you never paid, what do you want. Then I called to the company and finally they found my payment. It was 3,5 month later. The next day I got an email where they asked me to pay for the shipping charges. I sent them their email where they gave me the total with shipping charges. I refused to pay extra and asked them to refund my money. The next day I got an email that I have to pay a cancellation fee. I did a little research and send them an email pointing out FTC law. Now they are saying that FTC law does not apply with my case since we did not pay full amount and that is why it it is not an order. I have pointed several times that they gave me price With Shipping and I paid for it right away.
What should I do?What is the name of your state?Illinois
I ordered some goods through the Ebay. Because there were multiple orders, I asked them to send me total for 4 items and shipping. I was told the total amount and paid for it. For some time I did not get my order. I sent them an email and because they could not find my payment I had to prove that I paid for it. Still nothing happened. Then I sent another email. The response was - you never paid, what do you want. Then I called to the company and finally they found my payment. It was 3,5 month later. The next day I got an email where they asked me to pay for the shipping charges. I sent them their email where they gave me the total with shipping charges. I refused to pay extra and asked them to refund my money. The next day I got an email that I have to pay a cancellation fee. I did a little research and send them an email pointing out FTC law. Now they are saying that FTC law does not apply with my case since we did not pay full amount and that is why it it is not an order. I have pointed several times that they gave me price With Shipping and I paid for it right away.
What should I do?What is the name of your state?Illinois