Hot2TrotPA
Member
Yesterday my Ford Taurus overheated and catches on fire. The Fire Dept. & Police Dept. we're called out of course, as well as a tow . The tow company that came out and took our car (which was determined totaled btw) took it to their shop. I do have FULL COVERAGE auto insurance. I have paid the same amount, to the same company for the last 3 years.
When the insurance adjuster calls he says that I need to sign a release form so that they can take my car to their storage facility. I told him that I had to think about that. So I told him I'd have to call him back. He said email would be better if I could and I said no problem.
I then called the tow company and explained everything and they said not to release it because then I'll have no leverage in the claim and the insurance could reneg on the amount of the check.
I then emailed the insurance adjuster back and told him that I didn't feel comfortable doing that until I was compensated in the amount that the car was worth when it overheated & caught on fire. (Considering I just had the vehicle inspected 6 days ago and it passed, I don't think it would be hard to figure out. I did send him a picture of the copy of inspection report.)
After that, he emailed me back and said that after today, that I will be responsible for the storage fees that this body shop/tow shop company charges from here on out. I don't really understand how he can do that. But that's not the end of it... He then calls me and then calls the tow company via third party and all 3 of us try to come to a conclusion but they argue back and forward. The tow wants $2,000 for all their services!! This only just happened yesterday!! Why so much? The bill that they sent the insurance adjuster had an extra $250.00 tagged on because they said the accident happened after 9pm and it didn't. It happened at 4:30 pm. (The fire dept. has the report that has the correct time but it's $25 to get).
The tow company also had $485.00 for absorbents that were used on the road. But the Fire Dept. was there too cleaning this up. How can the tow company charge this?? Also, can insurance adjuster do that? Any advice out there? : /
When the insurance adjuster calls he says that I need to sign a release form so that they can take my car to their storage facility. I told him that I had to think about that. So I told him I'd have to call him back. He said email would be better if I could and I said no problem.
I then called the tow company and explained everything and they said not to release it because then I'll have no leverage in the claim and the insurance could reneg on the amount of the check.
I then emailed the insurance adjuster back and told him that I didn't feel comfortable doing that until I was compensated in the amount that the car was worth when it overheated & caught on fire. (Considering I just had the vehicle inspected 6 days ago and it passed, I don't think it would be hard to figure out. I did send him a picture of the copy of inspection report.)
After that, he emailed me back and said that after today, that I will be responsible for the storage fees that this body shop/tow shop company charges from here on out. I don't really understand how he can do that. But that's not the end of it... He then calls me and then calls the tow company via third party and all 3 of us try to come to a conclusion but they argue back and forward. The tow wants $2,000 for all their services!! This only just happened yesterday!! Why so much? The bill that they sent the insurance adjuster had an extra $250.00 tagged on because they said the accident happened after 9pm and it didn't. It happened at 4:30 pm. (The fire dept. has the report that has the correct time but it's $25 to get).
The tow company also had $485.00 for absorbents that were used on the road. But the Fire Dept. was there too cleaning this up. How can the tow company charge this?? Also, can insurance adjuster do that? Any advice out there? : /
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