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Cell Phone Company dispute.

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DMatheson81

Junior Member
What is the name of your state?What is the name of your state? Washington state.

In Decemeber I purchased a new cell phone from my provider, Sprint PCS. I paid with a credit card via their online store. All was well, I received my new phone rather quickly. Soon after however my account was suddenly shut off. I went online to find out why and my account was being charged the price of the phone I had already bought and paid for.

After calling Sprint and being bounced around to probably 4 or 5 different people I finally was given a fax number where I should send my proof of payment. I printed out the applicable charge from my VISA card companys website stating the partial CC#, the amount, and the company which it was sent to.

I received a letter from them in the mail in regards to it about a week later, after intially faxing them information stating I needed to fax it to a different number. About this time I go to the BBB and file a complaint. my service is interrupted again. A couple days after my BBB complaint my phone service is back on.

Yesterday 2-15-05 I receive a call from a Sprint Rep. in regards to the complaint. They claim they are unable to resolve the matter unless I send them a complete credit card statement, complete with my full CC# and all billing cycle information that is applicable. The Sprint Rep themself even stated if I hadn't paid for the phone I would have never received it. I do not feel comfortable sending these people my CC# and personal credit card information, but they are offering no other form of resolve. Is there anything I would be able to do at this point? I'm not really sure what to do. They admit that is it due to their error/computer system, yet they expect me to provide a fix? I would appreciate any advice you guys can offer.
 


JETX

Senior Member
DMatheson81 said:
I do not feel comfortable sending these people my CC# and personal credit card information, but they are offering no other form of resolve. Is there anything I would be able to do at this point? I'm not really sure what to do.
This really isn't a LEGAL issue..... however, you are pretty much playing on THEIR field and need to decide whether you want to resolve this problem as they request.... or to not resolve it and very likely get hit with early termination fees, etc.
 

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