DMatheson81
Junior Member
What is the name of your state?What is the name of your state? Washington state.
In Decemeber I purchased a new cell phone from my provider, Sprint PCS. I paid with a credit card via their online store. All was well, I received my new phone rather quickly. Soon after however my account was suddenly shut off. I went online to find out why and my account was being charged the price of the phone I had already bought and paid for.
After calling Sprint and being bounced around to probably 4 or 5 different people I finally was given a fax number where I should send my proof of payment. I printed out the applicable charge from my VISA card companys website stating the partial CC#, the amount, and the company which it was sent to.
I received a letter from them in the mail in regards to it about a week later, after intially faxing them information stating I needed to fax it to a different number. About this time I go to the BBB and file a complaint. my service is interrupted again. A couple days after my BBB complaint my phone service is back on.
Yesterday 2-15-05 I receive a call from a Sprint Rep. in regards to the complaint. They claim they are unable to resolve the matter unless I send them a complete credit card statement, complete with my full CC# and all billing cycle information that is applicable. The Sprint Rep themself even stated if I hadn't paid for the phone I would have never received it. I do not feel comfortable sending these people my CC# and personal credit card information, but they are offering no other form of resolve. Is there anything I would be able to do at this point? I'm not really sure what to do. They admit that is it due to their error/computer system, yet they expect me to provide a fix? I would appreciate any advice you guys can offer.
In Decemeber I purchased a new cell phone from my provider, Sprint PCS. I paid with a credit card via their online store. All was well, I received my new phone rather quickly. Soon after however my account was suddenly shut off. I went online to find out why and my account was being charged the price of the phone I had already bought and paid for.
After calling Sprint and being bounced around to probably 4 or 5 different people I finally was given a fax number where I should send my proof of payment. I printed out the applicable charge from my VISA card companys website stating the partial CC#, the amount, and the company which it was sent to.
I received a letter from them in the mail in regards to it about a week later, after intially faxing them information stating I needed to fax it to a different number. About this time I go to the BBB and file a complaint. my service is interrupted again. A couple days after my BBB complaint my phone service is back on.
Yesterday 2-15-05 I receive a call from a Sprint Rep. in regards to the complaint. They claim they are unable to resolve the matter unless I send them a complete credit card statement, complete with my full CC# and all billing cycle information that is applicable. The Sprint Rep themself even stated if I hadn't paid for the phone I would have never received it. I do not feel comfortable sending these people my CC# and personal credit card information, but they are offering no other form of resolve. Is there anything I would be able to do at this point? I'm not really sure what to do. They admit that is it due to their error/computer system, yet they expect me to provide a fix? I would appreciate any advice you guys can offer.