What is the name of your state? Wisconsin
I made the mistake of ordering "high speed internet" service from Hughesnet. They came and installed a dish and I received service for about a week, which was a huge disappointment, it was as slow or slower than dial up. After this week was up it stopped working all together, for the next four weeks I called many times and was given such terrible run around and had to argue with people from India until it was clear to me I would never get anywhere. I told them to stop my service and to stop using my credit card as I would not pay for service I was not getting, they continued to use my card. I disputed the charges with my credit card company and was awarded return of the installation and service of about $550.00. Now I have gotten a letter from a collection agency stating I must write them back to let them know my intension as to the validity of this debt. They are stating that I owe almost $900.00 and must pay or they will order a judgement against me. What do I do? How can they get a judgement if they did not provide service and the service was not as it was advertised? I googled them and many, many people have had the identical experience I did. Some mentioned the FTC, and I have filed a complaint, but I am worried about what action they can take against me or how they can harm my credit. Please let me know what I must do.
I made the mistake of ordering "high speed internet" service from Hughesnet. They came and installed a dish and I received service for about a week, which was a huge disappointment, it was as slow or slower than dial up. After this week was up it stopped working all together, for the next four weeks I called many times and was given such terrible run around and had to argue with people from India until it was clear to me I would never get anywhere. I told them to stop my service and to stop using my credit card as I would not pay for service I was not getting, they continued to use my card. I disputed the charges with my credit card company and was awarded return of the installation and service of about $550.00. Now I have gotten a letter from a collection agency stating I must write them back to let them know my intension as to the validity of this debt. They are stating that I owe almost $900.00 and must pay or they will order a judgement against me. What do I do? How can they get a judgement if they did not provide service and the service was not as it was advertised? I googled them and many, many people have had the identical experience I did. Some mentioned the FTC, and I have filed a complaint, but I am worried about what action they can take against me or how they can harm my credit. Please let me know what I must do.
