E
Engrave
Guest
My Citibank credit card got turned over to OSI collection agency. I fell behind on my payments,reason for card going to collection. This collection agency and I set up a payment plan. Every 6 months I send them 6 months worth of checks, 1 dated for each month. I had no problems with this company for the 1st 12 payments. Then in June OSI deposited my June payment and my post dated Aug check. When OSI deposited my post dated check for Aug it caused other checks not to clear, leaving me to pay bank fees. I called OSI to let them know that they deposited my Aug check. The operater told me that OSI wouldn't make that kind of mistake. I must of wrote the wrong date on the check. Get a copy of the check showing that they were in error and they would send me a refund. I got a copy of the check and the date stated Aug 18th. I faxed them a copy of the check and followed up the fax with a phone call to make sure they received it. After 2 days I had not heard back from OSI, so I called again. They said they had received the fax and didn't know why no one had called me back. I also told them I thought they should remburse me the bank fees. Since it was there error that caused me these extra charges. I also have sent them a copy of my phone bill showing that it has currently cost me $9.88 in phone calls trying to resolve this matter. Still I can't get them to call me/refund me. Any advise would sure help on how to solve this matter. Should I report it to the BBB?