S
socio777
Guest
I am in South Carolina. I have used MCI/WORLDCOM for about the last two years. Every month I pay my bill on the same day (when my retirement check comes). Starting in mid march, MCI started calling me every night asking about the
march payment. As usual I told them the date it had been mailed. They called every night and on all three of my phone lines. I continued to tell them the same thing until April 13, 2001 when I verified, through my bank, that MCI had cashed my check. Still MCI continued to call every night on all three lines. I kept explaining that they had cashed the check and they needed to correct the situation. In the meantime I am getting letters stating they are going to cut off my long distance due to non-payment. On April 30 a Mr. Gregory called and requested a copy of our bank statement showing the check had been cashed. I mailed it as requested. MCI continued to call every night on all three lines. On May 24 the cut my long distance. I called and spoke to a very rude Ms. Sanchez who said that the had received the bank statement but not a cancelled check. I told her no one had requested a cancelled check. She told me that until I met her requirements I could just do without long distance. I asked to speak to her supervisor and was told she was unavailable. I then asked to speak with anyone above her and was told they were all unavailable. i then called to speak to Mr.Gregory 9who had requested tyhe copy of the bank statement. I was told that she did not know a Norm Gregory. I asked if there was a company directory or an operator I could speak to and was told that we do not have those. I said this is MCI right and she said yes and hung up.
I now have no long distance and $146.54 un-accounted for. They admit that they have credited the wrong account but have punished me and my family.
I do not want their service and have already switched my long distance. I would like an apology. Is there anything I can do?
march payment. As usual I told them the date it had been mailed. They called every night and on all three of my phone lines. I continued to tell them the same thing until April 13, 2001 when I verified, through my bank, that MCI had cashed my check. Still MCI continued to call every night on all three lines. I kept explaining that they had cashed the check and they needed to correct the situation. In the meantime I am getting letters stating they are going to cut off my long distance due to non-payment. On April 30 a Mr. Gregory called and requested a copy of our bank statement showing the check had been cashed. I mailed it as requested. MCI continued to call every night on all three lines. On May 24 the cut my long distance. I called and spoke to a very rude Ms. Sanchez who said that the had received the bank statement but not a cancelled check. I told her no one had requested a cancelled check. She told me that until I met her requirements I could just do without long distance. I asked to speak to her supervisor and was told she was unavailable. I then asked to speak with anyone above her and was told they were all unavailable. i then called to speak to Mr.Gregory 9who had requested tyhe copy of the bank statement. I was told that she did not know a Norm Gregory. I asked if there was a company directory or an operator I could speak to and was told that we do not have those. I said this is MCI right and she said yes and hung up.
I now have no long distance and $146.54 un-accounted for. They admit that they have credited the wrong account but have punished me and my family.
I do not want their service and have already switched my long distance. I would like an apology. Is there anything I can do?