State of Residence: Arizona
Party in Question: Gamepal.com
Operation Office: Raleigh, NC USA
Marketing Office: Las Vegas, NV USA
Accounting Office: Lansing, MI USA
Advertising and Finance Office: Grand Rapids, MI USA
On september 2nd, I ordered "powerleveling" from Gamepal.com. My payment didn't go through until the 8th, and on the 10th, I recieved a message from the company asking me the name of the server my powerleveling was for. I had already told them, and was upset that it had taken so long for my powerleveling to start, so I used the Live Help feature on their website to talk to a customer service representative.
I told the representative that I didn't want my powerleveling started late, and would rather have the order cancelled and be given a refund. Their website says that they will refund powerleveling orders before it has commenced, and also promises that an order will be started within 24 hours(it took them 48 hours to ask me the server name). When I asked the representative to cancel my order and refund my $149.99, he told me that the order would be cancelled, but that I wouldn't be refunded. I thought that was pretty ridiculous, so he told me to contact his manager at [email protected]. I saved the conversation in a text document(i still have it saved), and sent it to [email protected], and asked if he could help me out. I didn't get a response.
On the 12th, I logged into gmail.com, and found that I had a message from gamepal. Apparently my powerleveling had been started, despite me being requesting it to be cancelled, and being told it would be. So I logged on to gamepal.com and used the Live Help feature again to contact a representative. He told me that he wouldn't be able to help me, and I should send an e-mail to the manager. I don't have a copy of this conversation, but I do have a copy of the 2nd e-mail I sent to the manager, which he didn't reply to.
On the 14th, I changed my game account password, and used the Live Help feature on gamepal.com to contact a representative again. I told her I had been told the powerleveling would be cancelled, but it wasn't. I told her I wanted a refund, and didn't intend to pay for services I asked to be cancelled. She told me that it was my fault I hadn't changed the password sooner, and that I wouldn't be refunded. I asked her for her operation office's address, which I couldn't find on the website, and she outright refused to give it to me. Using google, I found one of gamepal's addresses, submitted an entry for gamepal to the BBB, and filed a complaint through them. I told the representative that I would be filing a complaint, and her name would be included. I have most of this conversation saved, although I got disconnected toward the end, and I don't have the part where I told her I'd be filing a complaint saved.
Looking at gamepal's entry in the BBB, it seems there have been 3 other complaints against them, two of which regard billing. Both were responded to, but the consumer failed to acknowledge acceptance on both.
I have copies of my payment through google.com, including the amount, and the date the payment was made. I also have proof that gamepal.com had not started powerleveling my account within the promised 24 hours, and that I asked it to be cancelled before the powerleveling had been started, and that I was told it would be cancelled, after which they began. If they don't refund my full $149.99, what would be the best next step? Would I be able to win in a small claims court?
Party in Question: Gamepal.com
Operation Office: Raleigh, NC USA
Marketing Office: Las Vegas, NV USA
Accounting Office: Lansing, MI USA
Advertising and Finance Office: Grand Rapids, MI USA
On september 2nd, I ordered "powerleveling" from Gamepal.com. My payment didn't go through until the 8th, and on the 10th, I recieved a message from the company asking me the name of the server my powerleveling was for. I had already told them, and was upset that it had taken so long for my powerleveling to start, so I used the Live Help feature on their website to talk to a customer service representative.
I told the representative that I didn't want my powerleveling started late, and would rather have the order cancelled and be given a refund. Their website says that they will refund powerleveling orders before it has commenced, and also promises that an order will be started within 24 hours(it took them 48 hours to ask me the server name). When I asked the representative to cancel my order and refund my $149.99, he told me that the order would be cancelled, but that I wouldn't be refunded. I thought that was pretty ridiculous, so he told me to contact his manager at [email protected]. I saved the conversation in a text document(i still have it saved), and sent it to [email protected], and asked if he could help me out. I didn't get a response.
On the 12th, I logged into gmail.com, and found that I had a message from gamepal. Apparently my powerleveling had been started, despite me being requesting it to be cancelled, and being told it would be. So I logged on to gamepal.com and used the Live Help feature again to contact a representative. He told me that he wouldn't be able to help me, and I should send an e-mail to the manager. I don't have a copy of this conversation, but I do have a copy of the 2nd e-mail I sent to the manager, which he didn't reply to.
On the 14th, I changed my game account password, and used the Live Help feature on gamepal.com to contact a representative again. I told her I had been told the powerleveling would be cancelled, but it wasn't. I told her I wanted a refund, and didn't intend to pay for services I asked to be cancelled. She told me that it was my fault I hadn't changed the password sooner, and that I wouldn't be refunded. I asked her for her operation office's address, which I couldn't find on the website, and she outright refused to give it to me. Using google, I found one of gamepal's addresses, submitted an entry for gamepal to the BBB, and filed a complaint through them. I told the representative that I would be filing a complaint, and her name would be included. I have most of this conversation saved, although I got disconnected toward the end, and I don't have the part where I told her I'd be filing a complaint saved.
Looking at gamepal's entry in the BBB, it seems there have been 3 other complaints against them, two of which regard billing. Both were responded to, but the consumer failed to acknowledge acceptance on both.
I have copies of my payment through google.com, including the amount, and the date the payment was made. I also have proof that gamepal.com had not started powerleveling my account within the promised 24 hours, and that I asked it to be cancelled before the powerleveling had been started, and that I was told it would be cancelled, after which they began. If they don't refund my full $149.99, what would be the best next step? Would I be able to win in a small claims court?