What is the name of your state (only U.S. law)? Virginia
Hey guys!
I just need some advice here. I recently bought a car (About two weeks ago) and everything went smoothly. I bought all the protection they offered (as far as warranties and what not) as well as one accessory. Well, After I left the dealer I came back a week later to buy some more accessories for my car (I didn't want to finance them on my loan so I figured I'd pay it upfront.) The salesperson I dealt with quoted me at 2171.00 with labor included. She referred me to one of the Service Managers and he took care of everything, however, two of the parts needed to be ordered. So they did all the work they could do that day and gave me a rental while they did the work. I came back to drop the rental off and pick my car up and took out my card to pay yet the service manager told the young lady behind the desk to not charge me, and when they gave me the receipt it said 0.00 for everything. I figured they would just charge me the rest of the amount when I went to drop the car off two days later (when the other parts came in.) Well, two days later I went in and the original service manager who handled my car the first time wasn't there, and so I had to explain to the other SM that the car had work done on it two days ago and it just needed to have two parts installed and I would have to pay the full amount. He was confused since he saw the paperwork I gave him and saw it all had zeros. So he called the original SM in order to get the scoop on my car. When I came back to pick up my car, I again got my card ready to pay. I quoted him the price I needed to pay and he said "No, I talked to (The original SM) and he said your good. It was included in the package when you bought your car" and I looked at him confused and said "what? No...I bought these accessories separately. I need to pay" he again said "no, you're good to go. Honestly." I said "...ok" and took my keys and left. Now it's two days land I feel like crap, I still have the money in my account just in case...but I basically got 2k of parts and services for free...I looked over all my stuff but I doubt that any of those warranties I bought said I could get accessories for free lol I'm wondering what can I do? and what will happen, will I be charged with theft or something crazy like that?
Hey guys!
I just need some advice here. I recently bought a car (About two weeks ago) and everything went smoothly. I bought all the protection they offered (as far as warranties and what not) as well as one accessory. Well, After I left the dealer I came back a week later to buy some more accessories for my car (I didn't want to finance them on my loan so I figured I'd pay it upfront.) The salesperson I dealt with quoted me at 2171.00 with labor included. She referred me to one of the Service Managers and he took care of everything, however, two of the parts needed to be ordered. So they did all the work they could do that day and gave me a rental while they did the work. I came back to drop the rental off and pick my car up and took out my card to pay yet the service manager told the young lady behind the desk to not charge me, and when they gave me the receipt it said 0.00 for everything. I figured they would just charge me the rest of the amount when I went to drop the car off two days later (when the other parts came in.) Well, two days later I went in and the original service manager who handled my car the first time wasn't there, and so I had to explain to the other SM that the car had work done on it two days ago and it just needed to have two parts installed and I would have to pay the full amount. He was confused since he saw the paperwork I gave him and saw it all had zeros. So he called the original SM in order to get the scoop on my car. When I came back to pick up my car, I again got my card ready to pay. I quoted him the price I needed to pay and he said "No, I talked to (The original SM) and he said your good. It was included in the package when you bought your car" and I looked at him confused and said "what? No...I bought these accessories separately. I need to pay" he again said "no, you're good to go. Honestly." I said "...ok" and took my keys and left. Now it's two days land I feel like crap, I still have the money in my account just in case...but I basically got 2k of parts and services for free...I looked over all my stuff but I doubt that any of those warranties I bought said I could get accessories for free lol I'm wondering what can I do? and what will happen, will I be charged with theft or something crazy like that?
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