Damaged goods abandoned on my doorstep
State: WA
Hello-- I bought a new washing machine over the internet. The item arrived, exactly as ordered, in two weeks. So far, so good. The shipper left, I went to open it and found that although there was no obvious external damage, inside the box, the washer seems to have had a fork lift lowered on it (broken porcelein, dents). I called the shipper immediately (within minutes) and they redirected me to the seller.
I called the seller, and he immediately apologized and said that a replacement would be shipped out as soon as possible, after I sent him digital pictures of the damage. I sent those the same day. He did not reply to my email nor call.
The following day I called him, and he said that he would work on it, and I asked how long it would be to get the replacement. He said that he "hoped" to have it out to me within a week.
After almost a week, I had heard no update from him. I called and after leaving messages and getting no responses, I finally reached him a day or so later by calling around the company (he didn't answer calls directly to his extension, nor voicemails left for him). He said that they had no more of that model in stock and that I would have to wait for one to come from the manufacturer. He asked if the shipper had picked up the damaged unit, and I said "no".
Another week passed and no updates or word. I contact my credit card company and put a dispute in, since I received my credit card bill for the full amount charged, but I still do not have a working product. The credit card company temporarily reversed the charge and said that they will contact the merchant and if they don't rectify the situation within 30 days, then the reversal will become permanent.
My question is this: I have a damaged washing machine here taking up space in my small garage, no replacement in sight, and no effort on the merchant's part to get it out of here. What do I need to do to get it out of here? What needs to happen for it to become MY property, so that I can get rid of it myself (sell it, junk it, keep/use it, etc.) and get my garage back?
State: WA
Hello-- I bought a new washing machine over the internet. The item arrived, exactly as ordered, in two weeks. So far, so good. The shipper left, I went to open it and found that although there was no obvious external damage, inside the box, the washer seems to have had a fork lift lowered on it (broken porcelein, dents). I called the shipper immediately (within minutes) and they redirected me to the seller.
I called the seller, and he immediately apologized and said that a replacement would be shipped out as soon as possible, after I sent him digital pictures of the damage. I sent those the same day. He did not reply to my email nor call.
The following day I called him, and he said that he would work on it, and I asked how long it would be to get the replacement. He said that he "hoped" to have it out to me within a week.
After almost a week, I had heard no update from him. I called and after leaving messages and getting no responses, I finally reached him a day or so later by calling around the company (he didn't answer calls directly to his extension, nor voicemails left for him). He said that they had no more of that model in stock and that I would have to wait for one to come from the manufacturer. He asked if the shipper had picked up the damaged unit, and I said "no".
Another week passed and no updates or word. I contact my credit card company and put a dispute in, since I received my credit card bill for the full amount charged, but I still do not have a working product. The credit card company temporarily reversed the charge and said that they will contact the merchant and if they don't rectify the situation within 30 days, then the reversal will become permanent.
My question is this: I have a damaged washing machine here taking up space in my small garage, no replacement in sight, and no effort on the merchant's part to get it out of here. What do I need to do to get it out of here? What needs to happen for it to become MY property, so that I can get rid of it myself (sell it, junk it, keep/use it, etc.) and get my garage back?
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