O
Osairus
Guest
LONG POST... This is my first post so please bear with my un-edumacated self. I purchased a product by phone (first mistake), and I received them damaged. Here's the whole story...
I ordered a pair of headlights from a vendor in CA the day after Christmas, which cost $1300.00. About 2 weeks later the items arrived (they arrived late). They were boxed in 2 separate boxes which was then placed into a larger box. UPS left them on the porch without someone signing for them!!! I opened and only inspected one light (which was fine) and waited about a week before attempting to install the lights due to weather issues. On the weekend of MLK's birthday, I went to install the lights. To my disgust, one light was damaged. I could not contact the vendor due to the holiday weekend, so I had to wait a few days. When I did contact the vendor he totally denied any responsibility and blamed UPS for any and all damage. I attempted to resolve the issue with him, but to no avail. UPS was contacted and they were suppose to p/u the units to investigate the damage. This did not happen because the original shipping box was not available. Still the vendor just told me, "sorry, it's not my problem", I disputed this and told him I did not want to deal with him anymore and that I would contact my credit card. I was told it was illegal and that I could not do that. Visa disputed the charge and after 2.5 months I received a letter stating the issue has been resolved. Now I was stuck with a pair of headlights that is damaged and paying $650 for something useless. I attempted to resolve this issue again with the vendor and paid for the shipping back to the vendor. The vendor refused the shipment and denied receipt of the package. I then had to pay for the return shipment (totalling $130.00).
So, Visa has attempted to resolve the issue and I attempted to resolve the issue and paid for the shipment back to him. The vendor has denied any claim to the units and refused the shipment. Am I still liable for the $650.00 to the vendor which Visa has re-credited me and have to send the units back again? Can the vendor sue me after I have attempted to return the product to him?
Is this confusing? Am I asking the correct questions? If anyone can understand my situation, please HELP!!
I ordered a pair of headlights from a vendor in CA the day after Christmas, which cost $1300.00. About 2 weeks later the items arrived (they arrived late). They were boxed in 2 separate boxes which was then placed into a larger box. UPS left them on the porch without someone signing for them!!! I opened and only inspected one light (which was fine) and waited about a week before attempting to install the lights due to weather issues. On the weekend of MLK's birthday, I went to install the lights. To my disgust, one light was damaged. I could not contact the vendor due to the holiday weekend, so I had to wait a few days. When I did contact the vendor he totally denied any responsibility and blamed UPS for any and all damage. I attempted to resolve the issue with him, but to no avail. UPS was contacted and they were suppose to p/u the units to investigate the damage. This did not happen because the original shipping box was not available. Still the vendor just told me, "sorry, it's not my problem", I disputed this and told him I did not want to deal with him anymore and that I would contact my credit card. I was told it was illegal and that I could not do that. Visa disputed the charge and after 2.5 months I received a letter stating the issue has been resolved. Now I was stuck with a pair of headlights that is damaged and paying $650 for something useless. I attempted to resolve this issue again with the vendor and paid for the shipping back to the vendor. The vendor refused the shipment and denied receipt of the package. I then had to pay for the return shipment (totalling $130.00).
So, Visa has attempted to resolve the issue and I attempted to resolve the issue and paid for the shipment back to him. The vendor has denied any claim to the units and refused the shipment. Am I still liable for the $650.00 to the vendor which Visa has re-credited me and have to send the units back again? Can the vendor sue me after I have attempted to return the product to him?
Is this confusing? Am I asking the correct questions? If anyone can understand my situation, please HELP!!