Granolabranborg
Junior Member
I am in the Navy and my wife has medical/dental insurance through me. She has been going to the same dentists for a few years, and our insurance has always covered it. Today, when she went for a routine check-up, everything went normally until after the dentist had finished. Without mentioning, for the entire appointment, that they no longer accepted our insurance, they recommended that she come back to have some work done. They started going over how much the procedure would cost. She asked why they were writing an itemized bill, for her, when the work should be covered by insurance... At this point, they finally informed her that they no longer take tri-care. My wife asked why they hadn't told her about the change, beforehand... They said they hadn't informed anyone (as if that's a reasonable answer.)
Is there any law requiring health providers to inform patients of insurance policy changes affecting them, before providing care? Is there anyone that I could inform about this or are we liable to pay this bill? Does this fall under Virginia law § 38.2-2612 for unfair trade practices?
Thank you for your advice.
Is there any law requiring health providers to inform patients of insurance policy changes affecting them, before providing care? Is there anyone that I could inform about this or are we liable to pay this bill? Does this fall under Virginia law § 38.2-2612 for unfair trade practices?
Thank you for your advice.