eswanson101
Junior Member
What is the name of your state (only U.S. law)? New York
Back in the beginning April I purchased a new phone from Verizon Wireless with the Edge program. Per the Edge agreement, after getting my new phone I had to ship my old phone back to Verizon. I followed their directions for returning the phone to a tee.
After a few weeks i received an email saying the device was not received but to disregard the email if I had already sent back my device (which I did). Got the same email again towards the middle of May and I called Verizon Wireless customer service and they told me that they received a package with my tracking number but hadn't gone through the system.
A few weeks later in the middle of June I got the same email again. I called again and they told me that while they have confirmation of the package arriving, they couldn't physically find it in their warehouse and therefore could not verify that I actually sent back my old device in proper working condition (which I absolutely did) so I was charged $280. After several conversations (involving supervisors) a financial hold was put on the charge and a ticket inquiry was opened to fix the matter. A month later in July, nothing had changed and they informed me they were going to have the charge collected through a collection agency, despite having done nothing wrong on my end and a financial hold on the charge on top of the inquiry ticket.
1.) I plan to take legal action against Verizon Wireless and was wondering what are my best options?
2.) Since I plan on taking legal action, should I pay the collection agency in the meantime? I wish to avoid the harassment and the potential of my credit score being negatively affected.
Back in the beginning April I purchased a new phone from Verizon Wireless with the Edge program. Per the Edge agreement, after getting my new phone I had to ship my old phone back to Verizon. I followed their directions for returning the phone to a tee.
After a few weeks i received an email saying the device was not received but to disregard the email if I had already sent back my device (which I did). Got the same email again towards the middle of May and I called Verizon Wireless customer service and they told me that they received a package with my tracking number but hadn't gone through the system.
A few weeks later in the middle of June I got the same email again. I called again and they told me that while they have confirmation of the package arriving, they couldn't physically find it in their warehouse and therefore could not verify that I actually sent back my old device in proper working condition (which I absolutely did) so I was charged $280. After several conversations (involving supervisors) a financial hold was put on the charge and a ticket inquiry was opened to fix the matter. A month later in July, nothing had changed and they informed me they were going to have the charge collected through a collection agency, despite having done nothing wrong on my end and a financial hold on the charge on top of the inquiry ticket.
1.) I plan to take legal action against Verizon Wireless and was wondering what are my best options?
2.) Since I plan on taking legal action, should I pay the collection agency in the meantime? I wish to avoid the harassment and the potential of my credit score being negatively affected.
