The examinee failed on a previous try. The DMV office manager looked at the car and found nothing amiss (3 hours after the refusal - when no other testing slots were available for the day - convenient how she was unavailable until it was too late to test). And NO, I did not change anything before she looked. As for asking for another examiner...there is only ONE scheduled to work in that office on any given day. I filed a complaint but was told it would "be looked into". Poor grammar at the DMV notwithstanding, I expect about as much help from them as I got in this forum.... nada, nothing, zilch