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The company is based in a two party consent state for recording conversations. Our telephony system automatically records ALL calls and requires employees to inform all parties that they are calling "on a recorded line". However, upon review, about 30% of the outbound calls made will start with a receptionist or gatekeeper, who then transfers the caller to the person they're calling for. And then, at that time, they inform the person they are calling that the call is being recorded.
The conversation generally goes something like this:
* Ring Ring*
Caller: "Hi, I'm calling for Dave Smith."
Receptionist: "Please hold while I transfer you."
Dave: "Hello, this is Dave."
Caller: "Hi Dave, This is Joe Johnson, with ABC Company, calling on a recorded line. How are you today?"
My question is, does the caller need to introduce themselves to the receptionist the same way they introduce themselves to Dave? In other words, do employees need to inform the first person that answers the phone that the call is being recorded?
We set our system to record all calls automatically right from the beginning. Otherwise, employees tend to "forget" to inform and/or initiate the recording once the call starts.
Thanks for your help!
The conversation generally goes something like this:
* Ring Ring*
Caller: "Hi, I'm calling for Dave Smith."
Receptionist: "Please hold while I transfer you."
Dave: "Hello, this is Dave."
Caller: "Hi Dave, This is Joe Johnson, with ABC Company, calling on a recorded line. How are you today?"
My question is, does the caller need to introduce themselves to the receptionist the same way they introduce themselves to Dave? In other words, do employees need to inform the first person that answers the phone that the call is being recorded?
We set our system to record all calls automatically right from the beginning. Otherwise, employees tend to "forget" to inform and/or initiate the recording once the call starts.
Thanks for your help!