What is the name of your state (only U.S. law)? Louisiana
I am a wedding videographer with a client wanting a refund because I missed one shot (groom's face during bride's walk down isle). They signed a contract that stated "2 camera shoot of ceremony, 1 camera shoot of dances and cake table activities".
We discussed the shot being important to them when we met, but it is NOT in writing. The day of the event it the setup was not conducive (I felt) to getting that shot.
I even offered a 20% refund of the measly $425 I charged them (trying to be nice and help them out since they were on a tight budget) because I just wanted to be fair and not have anyone hold a grudge against me. At this point though I think I don't owe them a thing and their threat to "sue me" really irked me quite a bit. What should I do? Thank you.
I am a wedding videographer with a client wanting a refund because I missed one shot (groom's face during bride's walk down isle). They signed a contract that stated "2 camera shoot of ceremony, 1 camera shoot of dances and cake table activities".
We discussed the shot being important to them when we met, but it is NOT in writing. The day of the event it the setup was not conducive (I felt) to getting that shot.
I even offered a 20% refund of the measly $425 I charged them (trying to be nice and help them out since they were on a tight budget) because I just wanted to be fair and not have anyone hold a grudge against me. At this point though I think I don't owe them a thing and their threat to "sue me" really irked me quite a bit. What should I do? Thank you.
