petterabbott
Junior Member
What is the name of your state (only U.S. law)? Florida
I(A) purchased a new kitchen from a Contractor(B) 3 years ago. The Contractor(B) purchased them from a Supplier(C) who in turn had purchased them from the manufacturer(D).
When I purchased them, I was told that there was a limited lifetime warranty on the cabinets that included labor to replace cabinets. The Supplier(C) Has this warranty posted on their website. It is their(C) warranty not the manufacturer's(D) warranty. I suppose they sub out to their factory(D) their cabinet manufacturing. The Contractor(B) has sent me to the Supplier (C) for my warranty claim.
The supplier(C) has taken this Position: We(C) sold cabinets to Contractor(B) The Contractor(B) is the "original purchaser" not me(A) and the warranty is "not transferable" therefore they(C) have no warranty obligation to me(A). They(C) do acknowledge that the manufacturer(D) warranty probably still covers me.
The manufacturer(D) had a limited lifetime warranty that does NOT cover labor and are willing to supply the parts I need. They(D) also "original purchaser" and "not transferable" in their warranty.
So, am I the original purchaser or not? If I am then the Supplier(C) should pay for the labor to install the parts. Who is right? Which Warranty is Valid? Where do I stand in this situation? I've looked everywhere and can't find anything like this anywhere. Please help.
Thank You
Also, the Contractor(B) had given the Supplier(C) my home address for the delivery which they made to my home address.
I(A) purchased a new kitchen from a Contractor(B) 3 years ago. The Contractor(B) purchased them from a Supplier(C) who in turn had purchased them from the manufacturer(D).
When I purchased them, I was told that there was a limited lifetime warranty on the cabinets that included labor to replace cabinets. The Supplier(C) Has this warranty posted on their website. It is their(C) warranty not the manufacturer's(D) warranty. I suppose they sub out to their factory(D) their cabinet manufacturing. The Contractor(B) has sent me to the Supplier (C) for my warranty claim.
The supplier(C) has taken this Position: We(C) sold cabinets to Contractor(B) The Contractor(B) is the "original purchaser" not me(A) and the warranty is "not transferable" therefore they(C) have no warranty obligation to me(A). They(C) do acknowledge that the manufacturer(D) warranty probably still covers me.
The manufacturer(D) had a limited lifetime warranty that does NOT cover labor and are willing to supply the parts I need. They(D) also "original purchaser" and "not transferable" in their warranty.
So, am I the original purchaser or not? If I am then the Supplier(C) should pay for the labor to install the parts. Who is right? Which Warranty is Valid? Where do I stand in this situation? I've looked everywhere and can't find anything like this anywhere. Please help.
Thank You
Also, the Contractor(B) had given the Supplier(C) my home address for the delivery which they made to my home address.
Last edited: