tamidecali
Junior Member
What is the name of your state? California
I recently purchased a baby swing online for the listed sale price of 63.99 and received this email:
Dear ,
We would like to thank you again for ordering with us. We have provided a copy of your order confirmation below.Please review all of your order information. If there is anything that needs to be corrected, please contact us as soon as possible. Please allow for the full processing time, as stated on our site, and additional time for shipping for each item that you have ordered to arrive.
If you would like to check the status of your order, please visit our home page at www.babyuniverse.com and click on the Order Status link at the top of the page. Just enter the e-mail address you provided on your order and the password you created. This will allow you to see the status of this order as well as the history on any previous orders you placed with us using that same email address.
If you have any question regarding your order, please visit our Contact Us page at www.babyuniverse.com/contactus/baby/ContactUs.html or you may call us toll free at 1-877-615-BABY (2229). Our customer service representatives are available Monday through Friday between 8:00AM and 6:00PM EST.
Very truly yours,
BabyUniverse.com Customer Service Team
Customer Service
[email protected]
Thank you for shopping at BabyUniverse. We hope to see you online soon!
To check your order status online, Click Here
Order Date:
Order Number:
Payment Method:
2/24/2007 7:57:07 PM 798352 Credit Card
Customer:
Package 1
Model #: Manufacturer: Product: Style: Giftwrap: Price: Registry of:
G2609 Fisher-Price Baby Papasan Cradle Swing NO $63.99 - -
Ship to:
Shipping method: GND $0.00
Gift Card Text:
Sub Total: $63.99
Giftwrap: $0.00
Shipping: $0.00
Tax: $0.00
Discount: ($10.00)
Total $53.99
I then received this email stating it was currently out of stock:
Valued babyuniverse customer,
Thank you for shopping with babyuniverse.com. We do make every effort to exceed your expectations but, unfortunately, we have encountered a delay with your recent order. The following products(s) are temporarily backordered from order# 798352
1 qty Baby Papasan Cradle Swing -- Fisher-Price model #G2609
This item is expected back in stock on 3/20/2007
Your options:
I CAN WAIT
If we do not hear from you, we will assume that you want your order and expect your item(s) to be shipped out as soon as they are available.
I NEED IT RIGHT NOW
If you are unable to wait simply visit our Contact Us section on our homepage to cancel your order. We look forward to exceeding your expectations the next time you shop with us.
If have any questions or need clarification, please contact us at 1-877-615-2229.
Customer service representives are available Monday through Thursday from 8:30 A.M. to 9:00 P.M. EST and on Fridays from 8:30 A.M. to 6:00 P.M. EST .
Sincerely,
babyuniverse customer service team
[email protected]
I chose to wait, but when I checked online it stated my order was cancelled... I found it odd so I contacted customer service and have now received the following email:
Dear Tamara,
Recently the Fisher-Price Papasan Swing was listed with an incorrect price on BabyUniverse.com for a short time; this error has since been corrected. We strive very hard to get our customers the best prices but on rare occasion a pricing error may occur. We apologize for any disappointment this may cause.
I am very sorry you did not receive this information before your order was cancelled. The form of payment you used on your order will be credited as soon as possible. You will be receiving an e-mail with a discount code for 15% off of a future purchase as compensation for the error on our part. Again I am very sorry for the way in which your order has been handled.
Laura Hendrickson
My question is do I have any grounds here? Should I not be given this item at the price I purchased it for AND they CHARGED me already!!!
02-25-2007 BABY UNIVERSE 877-615-2229 FL 53.99 (what shows on my online bank statement!!!!)
Thank you!What is the name of your state?
I recently purchased a baby swing online for the listed sale price of 63.99 and received this email:
Dear ,
We would like to thank you again for ordering with us. We have provided a copy of your order confirmation below.Please review all of your order information. If there is anything that needs to be corrected, please contact us as soon as possible. Please allow for the full processing time, as stated on our site, and additional time for shipping for each item that you have ordered to arrive.
If you would like to check the status of your order, please visit our home page at www.babyuniverse.com and click on the Order Status link at the top of the page. Just enter the e-mail address you provided on your order and the password you created. This will allow you to see the status of this order as well as the history on any previous orders you placed with us using that same email address.
If you have any question regarding your order, please visit our Contact Us page at www.babyuniverse.com/contactus/baby/ContactUs.html or you may call us toll free at 1-877-615-BABY (2229). Our customer service representatives are available Monday through Friday between 8:00AM and 6:00PM EST.
Very truly yours,
BabyUniverse.com Customer Service Team
Customer Service
[email protected]
Thank you for shopping at BabyUniverse. We hope to see you online soon!
To check your order status online, Click Here
Order Date:
Order Number:
Payment Method:
2/24/2007 7:57:07 PM 798352 Credit Card
Customer:
Package 1
Model #: Manufacturer: Product: Style: Giftwrap: Price: Registry of:
G2609 Fisher-Price Baby Papasan Cradle Swing NO $63.99 - -
Ship to:
Shipping method: GND $0.00
Gift Card Text:
Sub Total: $63.99
Giftwrap: $0.00
Shipping: $0.00
Tax: $0.00
Discount: ($10.00)
Total $53.99
I then received this email stating it was currently out of stock:
Valued babyuniverse customer,
Thank you for shopping with babyuniverse.com. We do make every effort to exceed your expectations but, unfortunately, we have encountered a delay with your recent order. The following products(s) are temporarily backordered from order# 798352
1 qty Baby Papasan Cradle Swing -- Fisher-Price model #G2609
This item is expected back in stock on 3/20/2007
Your options:
I CAN WAIT
If we do not hear from you, we will assume that you want your order and expect your item(s) to be shipped out as soon as they are available.
I NEED IT RIGHT NOW
If you are unable to wait simply visit our Contact Us section on our homepage to cancel your order. We look forward to exceeding your expectations the next time you shop with us.
If have any questions or need clarification, please contact us at 1-877-615-2229.
Customer service representives are available Monday through Thursday from 8:30 A.M. to 9:00 P.M. EST and on Fridays from 8:30 A.M. to 6:00 P.M. EST .
Sincerely,
babyuniverse customer service team
[email protected]
I chose to wait, but when I checked online it stated my order was cancelled... I found it odd so I contacted customer service and have now received the following email:
Dear Tamara,
Recently the Fisher-Price Papasan Swing was listed with an incorrect price on BabyUniverse.com for a short time; this error has since been corrected. We strive very hard to get our customers the best prices but on rare occasion a pricing error may occur. We apologize for any disappointment this may cause.
I am very sorry you did not receive this information before your order was cancelled. The form of payment you used on your order will be credited as soon as possible. You will be receiving an e-mail with a discount code for 15% off of a future purchase as compensation for the error on our part. Again I am very sorry for the way in which your order has been handled.
Laura Hendrickson
My question is do I have any grounds here? Should I not be given this item at the price I purchased it for AND they CHARGED me already!!!
02-25-2007 BABY UNIVERSE 877-615-2229 FL 53.99 (what shows on my online bank statement!!!!)
Thank you!What is the name of your state?