What is the name of your state (only U.S. law)?
I'm in California.
I don't know if it's okay to name a company on here. My pest control company found some problems during the annual inspection of my property. I contracted repairs for those problems as well as some other work on the house and financed everything through a financing company affiliated with the pest control. I've had minor repairs done that way before and everything was fine. Well, they really messed up the paperwork this time. Apparently I have two separate accounts with the pest control, one for the annual termite inspections and another for repair work, with different account numbers. I hope that makes sense, I had no idea about that until the trouble started. The pest control applied the financed amount to the inspection account instead of the repairs, leaving the repair account showing a balance due of almost $5000. So now I'm getting billed by both the financing company and pest control for the same contracting work.
I knew nothing about this until I got a bill from the pest control in mid-April. I immediately called and talked to a call center rep who spotted the error and sent the matter on to management. I called back a few days later and was told by another call rep the bill had been marked paid. I thought everything was settled until a few days ago when I got a late notice for the almost $5000 threatening to affect credit rating if it's not paid. I called again, spoke to another rep who again sent the matter to management and promised the manager of my local office would call me the next business day. They haven't called. I have no expectation they're going to correct the error before my credit gets dinged. I may have to pay the bill and fight it out for a refund just to keep them from damaging my credit over their mistake.
I don't know what to do. A big part of the problem is it's impossible to talk to anybody besides call center reps. All calls are routed to the national call center no matter what number you dial. Several call reps have tried to connect me to the local office, but that office never answers the phone. I've called about 5 times in the last few months about the contracting work and the bill, and every time I've been told somebody in management would call me back and nobody ever has. The billing error came to their attention over a month ago and my account (s?) have been noted, but for whatever reason the error hasn't been fixed.
So, any advice on how to get this resolved? Thank you for your patience in reading this.
I'm in California.
I don't know if it's okay to name a company on here. My pest control company found some problems during the annual inspection of my property. I contracted repairs for those problems as well as some other work on the house and financed everything through a financing company affiliated with the pest control. I've had minor repairs done that way before and everything was fine. Well, they really messed up the paperwork this time. Apparently I have two separate accounts with the pest control, one for the annual termite inspections and another for repair work, with different account numbers. I hope that makes sense, I had no idea about that until the trouble started. The pest control applied the financed amount to the inspection account instead of the repairs, leaving the repair account showing a balance due of almost $5000. So now I'm getting billed by both the financing company and pest control for the same contracting work.
I knew nothing about this until I got a bill from the pest control in mid-April. I immediately called and talked to a call center rep who spotted the error and sent the matter on to management. I called back a few days later and was told by another call rep the bill had been marked paid. I thought everything was settled until a few days ago when I got a late notice for the almost $5000 threatening to affect credit rating if it's not paid. I called again, spoke to another rep who again sent the matter to management and promised the manager of my local office would call me the next business day. They haven't called. I have no expectation they're going to correct the error before my credit gets dinged. I may have to pay the bill and fight it out for a refund just to keep them from damaging my credit over their mistake.
I don't know what to do. A big part of the problem is it's impossible to talk to anybody besides call center reps. All calls are routed to the national call center no matter what number you dial. Several call reps have tried to connect me to the local office, but that office never answers the phone. I've called about 5 times in the last few months about the contracting work and the bill, and every time I've been told somebody in management would call me back and nobody ever has. The billing error came to their attention over a month ago and my account (s?) have been noted, but for whatever reason the error hasn't been fixed.
So, any advice on how to get this resolved? Thank you for your patience in reading this.
