P
PatrickSchmitt
Guest
The apartment complex we moved into offered Southwestern Bell DSL as one of their amenities in a local (Texas) advertisement. We moved in to the complex in July, and they ran the advertisement through November. Several people in the complex have the service, but SWBell is having internal problems. SWBell and the complex have an exclusive agreement which prevents tenants from using other phone companies. We have been told that that we probably will not be able to get the service before the end of our lease by SWBell. That is a full 8 months from now. We have also been told that this problem has existed since before we moved in to the complex. We, and many other tenants, have complained to the office. We have been told by our leasing office that this is not their fault, and that we can not be let out of our lease. We have contacted all the other service providers in the area. Due to the way the phone lines are setup around the complex, these companies can not provide the service either. My wife has to take college courses over the internet in order to complete her degree and our dial-up connection does not meet the minimum speed requirements for the courses. Is there a way we can get the complex to let us out of our lease so that we can move somewhere that does have the service? Can this be considered false advertising since the complex continued to run an ad for a service that they clearly knew the phone company could not provide?