ladyjanerobb
Junior Member
What is the name of your state? Virginia
I was a fairly new seller on ebay. I had successfully sold several items when on Friday, September 2, 2005, the one item I had listed was removed and my account suspended. The email I received did not say why the item was removed, only that it was removed pursuant to Section 9 of the user agreement. I immediately emailed ebay to ask why it was suspended but received no respnose. I emailed again 5 more times. I received one response but it did not answer my question. On one of my emails, I sent a copy of an email I received from a customer who asked why I wasn't on ebay anymore because our transaction was good and he wanted to buy more from me. I sent a copy of that email to ebay to show that my business was being hurt by the suspension. The response I received indicated that I was reporting my customer and they found that my customer's email was not dishonest or malicious. Ebay apparently totally misunderstand my intent. So, I emailed again making it very clear that all I wanted was to know why my account was suspended. I called general telephone support and they informed me that I would receive a response within 48 to 72 hours. I still have not received a response and it has been well over 72 hours. So, I emailed again asking again why my account was suspended. Still to no avail. I thought there might be one possible scenario and would like input from someone. One of my first items for sale was a camcorder. I used a stock picture from the manufacturer. I was warned by ebay that it was a copyrighted picture and could not use it. I immediately changed the picture and sold the camera. The only item I had for sell when my account was suspended was a 23" lcd television. Knowing that I could not use a stock picture, I used my own. The image on screen was a picture of nassau that my daughter took on her cruise to the Bahamas. It could be possible that the picture was thought to be a stock one and that I was inadvertently reported by the manufacturer. However, without knowing why my account was suspended, I cannot defend myself or my listing. I have tried everything I know to do. I refuse to open another ebay account and sell under a different name. I want only to fix the problem with ebay, whatever it is. Can someone here help me?
I was a fairly new seller on ebay. I had successfully sold several items when on Friday, September 2, 2005, the one item I had listed was removed and my account suspended. The email I received did not say why the item was removed, only that it was removed pursuant to Section 9 of the user agreement. I immediately emailed ebay to ask why it was suspended but received no respnose. I emailed again 5 more times. I received one response but it did not answer my question. On one of my emails, I sent a copy of an email I received from a customer who asked why I wasn't on ebay anymore because our transaction was good and he wanted to buy more from me. I sent a copy of that email to ebay to show that my business was being hurt by the suspension. The response I received indicated that I was reporting my customer and they found that my customer's email was not dishonest or malicious. Ebay apparently totally misunderstand my intent. So, I emailed again making it very clear that all I wanted was to know why my account was suspended. I called general telephone support and they informed me that I would receive a response within 48 to 72 hours. I still have not received a response and it has been well over 72 hours. So, I emailed again asking again why my account was suspended. Still to no avail. I thought there might be one possible scenario and would like input from someone. One of my first items for sale was a camcorder. I used a stock picture from the manufacturer. I was warned by ebay that it was a copyrighted picture and could not use it. I immediately changed the picture and sold the camera. The only item I had for sell when my account was suspended was a 23" lcd television. Knowing that I could not use a stock picture, I used my own. The image on screen was a picture of nassau that my daughter took on her cruise to the Bahamas. It could be possible that the picture was thought to be a stock one and that I was inadvertently reported by the manufacturer. However, without knowing why my account was suspended, I cannot defend myself or my listing. I have tried everything I know to do. I refuse to open another ebay account and sell under a different name. I want only to fix the problem with ebay, whatever it is. Can someone here help me?