Ebay - Buyer refuses shipment

[looking4help]

Texas

If a buyer refuses shipment because he thought an item was something it wasn't, and the seller doesn't return his money and makes him honor the ebay bid, can the seller get into trouble for fraud?

 

[ceara19]

Texas

If a buyer refuses shipment because he thought an item was something it wasn't, and the seller doesn't return his money and makes him honor the ebay bid, can the seller get into trouble for fraud?

The seller should attempt to reship the item at the buyers expense.

 

[seniorjudge]

Q: If a buyer refuses shipment because he thought an item was something it wasn't, and the seller doesn't return his money and makes him honor the ebay bid, can the seller get into trouble for fraud?

A: Yes, if he has committed fraud.

 

[looking4help]

Q: If a buyer refuses shipment because he thought an item was something it wasn't, and the seller doesn't return his money and makes him honor the ebay bid, can the seller get into trouble for fraud?

A: Yes, if he has committed fraud.

But how is it fraud, when all I did was hold him to the agreement (ebay bid) and cash his check? It's his fault he assumed this was something it wasn't and never asked any questions.

 

[seniorjudge]

But how is it fraud, when all I did was hold him to the agreement (ebay bid) and cash his check? It's his fault he assumed this was something it wasn't and never asked any questions.

Then you didn't commit fraud. You asked me a question and didn't give me enough facts; all I did was try to answer it. (My mistake.)

 

[racer72]

As an Ebay seller with a rating of 1244 and never a negative feedback, I would have given the money back. Part of good customer relations is to never get into a pissing contest with a moron, you have no way of of coming out unscathed. And if you know where to look in the Ebay community, you can make such buyers persona non gratis.

 

[dallas702]

You want to explain how he "assumed" the item was one thing when it was something else? Was the item exactly what and as you described it? Were your terms clear? If your auction was truthful and accurate, and you shipped the item to him after receiving payment, you have no obligation to take it back or send it to him again at your expense.

But...as racer has said, if you plan on doing a lot of business on Ebay you might want to just issue a refund. Of course, your buyer might still give you a negative feedback. How much $$ are you talking about? can you sell it to the #2 bidder? It is perfectly reasonable to have the buyer pay your listing fees and commission to Ebay, and any expenses you incur on finance/bank charges.

 

[looking4help]

You want to explain how he "assumed" the item was one thing when it was something else?

Part of the model of this item is an "acronym" and he assumed the acronym listed was that acronym, and I actually meant it in the context of the English word.

Was the item exactly what and as you described it?

As I described it? Yes. One could argue I guess that I could have been "even more specific" than I was I suppose. But does that mean I commited fraud??

 

[dallas702]

I don't think you committed "fraud', but if you were as vague with your description as you are with your explanation to us I can understand your buyer's wrong assumptions.