What is the name of your state? WI
Hello everyone, this is my first post here and I hope someone can help me with my issue, or at least provide some helpful insight!
Back in November of 05, my girlfriend had purchased a DVD burner from a guy on E-bay. When we received the burner, it was in full working condition, in fact it was brand new. The only problem was, he had sent us the wrong model but we didn't say anything because he had actually sent out a little bit better burner. About 5 months later, the burner failed to function anymore. As soon as that happened, we remembered that he was offering a one year warranty on it. I contacted Sony about the warranty, and they said since it was an OEM drive, that the seller is responsible for it and they will have to send it back to redeem the warranty.
So begins the headache!
We contacted him for about a month via ebay messages before he finally contacted us back. He then provided a phone number to call. Upon calling for about 2 weeks after that, he FINALLY returned our phone calls. He then instructed us to send the burner back, and as soon as he receives it he will send another one out. We promptly sent the burner back that day and thought "good, this is finally getting taken care of"
He once again, failed the communicate with us. He called me about 2 weeks after he got the burner and threatened to not send anything back because he doesn't care. This put is in great discomfort. Finally he said he had sent the burner back to Sony to get repaired. Then a day later he contacted us saying that we sent him back the wrong burner and that the serial numbers do not match. I know for FACT that we sent him the right DVD burner, because that's the only one we had!
Basically thusfar, Paypal and ebay won't do anything about it because it is past the 60 day dispute policy they have and they keep saying to just resolve it directly with the seller. E-bay also instructed us to use this squaretrade.com website, but that it is optional for the seller to respond to it.
My girlfriend has put in a dispute with her credit card company, but they said they might not be able to do anything about it either.
So we are stuck on what to do?! So since we live in WI, and he lives in CA, I don't think we can take him to small claims court over this? But then again, I don't really know!
Any help would be much appreciated...I feel this guy has totally ripped us off!
Hello everyone, this is my first post here and I hope someone can help me with my issue, or at least provide some helpful insight!
Back in November of 05, my girlfriend had purchased a DVD burner from a guy on E-bay. When we received the burner, it was in full working condition, in fact it was brand new. The only problem was, he had sent us the wrong model but we didn't say anything because he had actually sent out a little bit better burner. About 5 months later, the burner failed to function anymore. As soon as that happened, we remembered that he was offering a one year warranty on it. I contacted Sony about the warranty, and they said since it was an OEM drive, that the seller is responsible for it and they will have to send it back to redeem the warranty.
So begins the headache!
We contacted him for about a month via ebay messages before he finally contacted us back. He then provided a phone number to call. Upon calling for about 2 weeks after that, he FINALLY returned our phone calls. He then instructed us to send the burner back, and as soon as he receives it he will send another one out. We promptly sent the burner back that day and thought "good, this is finally getting taken care of"
He once again, failed the communicate with us. He called me about 2 weeks after he got the burner and threatened to not send anything back because he doesn't care. This put is in great discomfort. Finally he said he had sent the burner back to Sony to get repaired. Then a day later he contacted us saying that we sent him back the wrong burner and that the serial numbers do not match. I know for FACT that we sent him the right DVD burner, because that's the only one we had!
Basically thusfar, Paypal and ebay won't do anything about it because it is past the 60 day dispute policy they have and they keep saying to just resolve it directly with the seller. E-bay also instructed us to use this squaretrade.com website, but that it is optional for the seller to respond to it.
My girlfriend has put in a dispute with her credit card company, but they said they might not be able to do anything about it either.
So we are stuck on what to do?! So since we live in WI, and he lives in CA, I don't think we can take him to small claims court over this? But then again, I don't really know!
Any help would be much appreciated...I feel this guy has totally ripped us off!
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