What is the name of your state? Utah
Hello,
I purchased a diamond ring on ebay after spending months researching and determining exactly what I wanted. I found a ring on eBay that was advertised as "appraised for 20K" with a G-H (no color visible to the eye) grade. The purchase price was $6750 which was a good deal if the ring was actually "as advertised". This was the minimum color grading I was willing to accept so I decided to purchase the ring. The seller even said in the posting, "there is absolutely no yellow in this ring. It only looks like it because I am having problems wth my digital camera. Guaranteed no yellow, this ring is beautiful". I paid $6750 for the ring and even paid another $100 for it to be overnighted and insured. The seller had a guarantee "no refund, unless the item is misrepresented". I didn't think there would be a problem with the transaction as the seller had over 400 positive feedbacks and a 100% rating.
I received the ring and the first thing I noticed was a yellow tint to the ring. I immediately took it to a certified gemologist and got it appraised. I was horrified to find out that the rink was actually a grading "L" or visible yellow. In addition, the carat size was misrepresented and there was a small chip in one of the stones. I am not disputing the size issue or the chip, just the gross difference in color. Now the seller is getting very nasty saying she didn't guarantee the ring only "if my appraisal matched hers". I asked for a full refund and even agreed to pay for shipping charges. I don't know what to do as the seller keeps arguing that her appraisal says "different" than mine and it is her word against mine. I am devastated because this is an engagement ring. I think the seller misrepresented the ring when she said there is "absolutely no yellow" in this stone. Even my untrained novice eye picked it up immediately. I have tried the arbitration process through ebay and it is going nowhere. I even offered to let her pick a third party jeweler in my area and I would pay to have it appraised again agreeing to whatever that appraiser determines. What are my legal options from here? Any help would be appreciated as I don't know what else to do.
Thanks!
Hello,
I purchased a diamond ring on ebay after spending months researching and determining exactly what I wanted. I found a ring on eBay that was advertised as "appraised for 20K" with a G-H (no color visible to the eye) grade. The purchase price was $6750 which was a good deal if the ring was actually "as advertised". This was the minimum color grading I was willing to accept so I decided to purchase the ring. The seller even said in the posting, "there is absolutely no yellow in this ring. It only looks like it because I am having problems wth my digital camera. Guaranteed no yellow, this ring is beautiful". I paid $6750 for the ring and even paid another $100 for it to be overnighted and insured. The seller had a guarantee "no refund, unless the item is misrepresented". I didn't think there would be a problem with the transaction as the seller had over 400 positive feedbacks and a 100% rating.
I received the ring and the first thing I noticed was a yellow tint to the ring. I immediately took it to a certified gemologist and got it appraised. I was horrified to find out that the rink was actually a grading "L" or visible yellow. In addition, the carat size was misrepresented and there was a small chip in one of the stones. I am not disputing the size issue or the chip, just the gross difference in color. Now the seller is getting very nasty saying she didn't guarantee the ring only "if my appraisal matched hers". I asked for a full refund and even agreed to pay for shipping charges. I don't know what to do as the seller keeps arguing that her appraisal says "different" than mine and it is her word against mine. I am devastated because this is an engagement ring. I think the seller misrepresented the ring when she said there is "absolutely no yellow" in this stone. Even my untrained novice eye picked it up immediately. I have tried the arbitration process through ebay and it is going nowhere. I even offered to let her pick a third party jeweler in my area and I would pay to have it appraised again agreeing to whatever that appraiser determines. What are my legal options from here? Any help would be appreciated as I don't know what else to do.
Thanks!