What is the name of your state? New Jersey
I'm in NJ and Max Furniture is in Texas. I purchased furniture through Ebay. They are refusing to exchange all 5 defective pieces -will exchange only 3. Also, they advertised the furniture as all solid wood. It has been confirmed that it is not.
Everything is in writing (1 year guarantee, policies). I've been emailing documentation, photos since December 2005.
I sent a letter with attachments to the owner placing it in a sealed envelope with his name on it, then placing that in a Fed Ex envelope. A customer service rep emailed stating that she is in receipt of my letter. The owner probably never saw it.
Please advise of all courses of action since it was paid for in September and it was delivered in November.What is the name of your state?
I'm in NJ and Max Furniture is in Texas. I purchased furniture through Ebay. They are refusing to exchange all 5 defective pieces -will exchange only 3. Also, they advertised the furniture as all solid wood. It has been confirmed that it is not.
Everything is in writing (1 year guarantee, policies). I've been emailing documentation, photos since December 2005.
I sent a letter with attachments to the owner placing it in a sealed envelope with his name on it, then placing that in a Fed Ex envelope. A customer service rep emailed stating that she is in receipt of my letter. The owner probably never saw it.
Please advise of all courses of action since it was paid for in September and it was delivered in November.What is the name of your state?