What is the name of your state (only U.S. law)? NY
Hi all, first post, just saying hello.
Anyway, a couple of months ago, I sold a cell phone on eBay. I clearly stated that there was something wrong with the phone, that it could be just a replacement battery, or the whole phone is shot. So someone buys it, I ship the day payment clears. Before I get any feedback, I get a dispute filed through Paypal. So I email the user asking why, and he said he was under the impression buying a new charger would fix the phone, which was not stated whatsoever.
So never having a dispute filed before, I never responded with 'my side of the story', which there is no 'story'. What happened happened. So I give no response to Paypal, and clearly he wins the dispute, and I'm not gonna fight that. I put the money on Paypal, and he takes it immidieately. After a few days of receiving no phone, I call Paypal, and they say they can take no further action, only because I did not respond to the dispute. But they also told me that he filed an "Item not received" dispute, and not "Item not as described".
I emailed him numerous times asking where my phone is, and May 5th responds saying he will get back to me within 48 hours with shipping info, and 5 days later, I have nothing. Obviously here, I can't be left with no money OR a phone, so I believe I do have a case here. Your opinions (or facts?) will be GREATLY appreciated as I am trying to settle this as soon as possible. Thank you all.
Hi all, first post, just saying hello.
Anyway, a couple of months ago, I sold a cell phone on eBay. I clearly stated that there was something wrong with the phone, that it could be just a replacement battery, or the whole phone is shot. So someone buys it, I ship the day payment clears. Before I get any feedback, I get a dispute filed through Paypal. So I email the user asking why, and he said he was under the impression buying a new charger would fix the phone, which was not stated whatsoever.
So never having a dispute filed before, I never responded with 'my side of the story', which there is no 'story'. What happened happened. So I give no response to Paypal, and clearly he wins the dispute, and I'm not gonna fight that. I put the money on Paypal, and he takes it immidieately. After a few days of receiving no phone, I call Paypal, and they say they can take no further action, only because I did not respond to the dispute. But they also told me that he filed an "Item not received" dispute, and not "Item not as described".
I emailed him numerous times asking where my phone is, and May 5th responds saying he will get back to me within 48 hours with shipping info, and 5 days later, I have nothing. Obviously here, I can't be left with no money OR a phone, so I believe I do have a case here. Your opinions (or facts?) will be GREATLY appreciated as I am trying to settle this as soon as possible. Thank you all.
