What is the name of your state? Maryland.
In June of 2000 I purchased a $21,000 wood chipper. The salesman never filed the warranty papers so, in May of 2002 when I needed a replacement part, it came to light. The company "made right" by us (since he had subsequently been fired) and they honored my warranty and activated it for me.
In May of 2002 we had the yearly service done on the machine and got it tweaked and tuned for the season. In June of 2002 the machine was involved in a rollover accident resulting in over $8000 in repairs. Through much aggravation and many failures along the way between the manufacturer and their authorized service center, we got the machine back the second week of NOVEMBER! The DAY we got the machine back, we noticed a plethora of things remained unrepaired. Photographed the machine, contacted all the parties involved and the machine has been "back in the repair circuit" since December 11, 2002.
Today I am informed, the major thing wrong with the machine is an engine block crack. It has been determined by the engine manufacturer this was a factory defect, "probably there since the machine was built" but since it was discovered after the warranty expired, "there is nothing they can do. The estimated repairs now are over $7000!
Not only is this the most vital piece of equipment to my business but, we have not had the machine for almost 6 months. Numerous jobs were lost, time and expenses are out the roof for rental equipment, extra man hours, hauling and tipping fees for material we used to run through the chipper, not to mention an almost full-time effort on my part just to see the repairs through to this point.
I am now facing bankruptcy as a result, still making payments on a machine I don't have and I seem to have hit a "stone" wall as far as where to turn next.
ANYONE???? I have detailed documentation of everything, including photos of an obvious oil leak present throughout the repair process, which was spray-painted over without anyone taking the time to see what the cause was.
I could really use some good advice, here.
Thanks!
In June of 2000 I purchased a $21,000 wood chipper. The salesman never filed the warranty papers so, in May of 2002 when I needed a replacement part, it came to light. The company "made right" by us (since he had subsequently been fired) and they honored my warranty and activated it for me.
In May of 2002 we had the yearly service done on the machine and got it tweaked and tuned for the season. In June of 2002 the machine was involved in a rollover accident resulting in over $8000 in repairs. Through much aggravation and many failures along the way between the manufacturer and their authorized service center, we got the machine back the second week of NOVEMBER! The DAY we got the machine back, we noticed a plethora of things remained unrepaired. Photographed the machine, contacted all the parties involved and the machine has been "back in the repair circuit" since December 11, 2002.
Today I am informed, the major thing wrong with the machine is an engine block crack. It has been determined by the engine manufacturer this was a factory defect, "probably there since the machine was built" but since it was discovered after the warranty expired, "there is nothing they can do. The estimated repairs now are over $7000!
Not only is this the most vital piece of equipment to my business but, we have not had the machine for almost 6 months. Numerous jobs were lost, time and expenses are out the roof for rental equipment, extra man hours, hauling and tipping fees for material we used to run through the chipper, not to mention an almost full-time effort on my part just to see the repairs through to this point.
I am now facing bankruptcy as a result, still making payments on a machine I don't have and I seem to have hit a "stone" wall as far as where to turn next.
ANYONE???? I have detailed documentation of everything, including photos of an obvious oil leak present throughout the repair process, which was spray-painted over without anyone taking the time to see what the cause was.
I could really use some good advice, here.
Thanks!