priority1bc
Junior Member
What is the name of your state? ME
Company in question state: CA
Our competition for business telephone repair falsely claims to be FCC authorized, FCC certified, etc.. in all their advertisements. There is no such thing and we have been trying to get them to stop these obvious false claims.
They also have a warranty policy covering a known defective part for 2 years. This part typically lasts 6-18 months, not 2 years! They offer this warranty in their advertisement with HUGE bold text and then far down in the middle of the ad they hide (in small text) that the warranty does not cover 100% of the reasons the part breaks in the first place. They also provide their customers with a "failure prevention guide" that makes false claims at why this part breaks and explain how you can take extreme precautions to keep the part working for a longer period of time.
What are my choices here? I know the FCC situation would be easier to deal with but I am just as concerned about the fake warranty.
Company in question state: CA
Our competition for business telephone repair falsely claims to be FCC authorized, FCC certified, etc.. in all their advertisements. There is no such thing and we have been trying to get them to stop these obvious false claims.
They also have a warranty policy covering a known defective part for 2 years. This part typically lasts 6-18 months, not 2 years! They offer this warranty in their advertisement with HUGE bold text and then far down in the middle of the ad they hide (in small text) that the warranty does not cover 100% of the reasons the part breaks in the first place. They also provide their customers with a "failure prevention guide" that makes false claims at why this part breaks and explain how you can take extreme precautions to keep the part working for a longer period of time.
What are my choices here? I know the FCC situation would be easier to deal with but I am just as concerned about the fake warranty.