The following is a copy of the complaint that I have filed. Please read and help if you can.
I need help. FedEx is claiming that I accepted and signed for a package. I did not. I have been going back and forth with them for over a week now. Here is the issue: I placed an order with Comcast. I was given a FedEx tracking number. When I looked up the tracking number, it said that my package was delivered to and signed for by me. It was not. When I called FedEx to correct them, I was called a liar, and my integrity was questioned. I was first told by their representative that my package was delivered to me on the second floor. There is no access to the second floor.The next day, I was told by their representative that they gave my package to someone claiming to be my uncle. Today, I am told by their representative that they gave it someone claiming to be my nephew. I HAVE NO RELATIVES LIVING IN MY BUILDING! AND FURTHER, IF YOU KNOW THAT I DID NOT SIGN FOR THIS PACKAGE, WHY DO YOU SAY THAT I DID??? I asked them why would they not verify the person's identity before handing over my package. I was told that they are allowed to give the package to anyone who answers the door. I argued with them, saying that they have either made a mistake, or the driver kept the package for himself and marked it as delivered. My apartment building is a collection of close knit, elderly people, none of whom would steal thier neighbor's packages. I told them that if they have a signature, it is easy to compare the signatures and see that I did not sign for it. They said that they don't have to prove anything. They would not allow me to file a claim, saying that the delivery was made, that I signed for it, that I am lying. They then told me that the claim must be filed by the sender (Comcast). You should know that when I first informed Comcast of this,I was told that I must file the claim with FedEx.Why is FedEx allowed to give a package to anyone without verification of identity? If this is their policy, then why can't they accept that mistakes can be made? FEDEX ARE THE ONES WHO ARE LYING. I NEVER SIGNED FOR ANYTHING, AND I WANT MY PACKAGE! There are 8 units in my clearly marked apartment building. Each unit has a doorbell/buzzer which is clearly marked with unit number. Entry into building is impossible without ringing the apartment number doorbell/buzzer. Anyone wishing entry must be buzzed in by the occupant of the apartment. I was sitting in my living room at the time that my package was supposedly delivered.There is nothing wrong with my doorbell/buzzer. There is nothing wrong with my hearing. NO ONE RANG MY DOORBELL/BUZZER. If he actually made the delivery, why is the delivery person allowed to give a package to anyone without first confirming that person's identity? I just can't understand this policy-it makes no sense, and I really don't appreciate my integrity being put into question because of a mistake made by FedEx, or theft of my package by the delivery driver, which I suspect is what happened. I did not sign for this package. I never received this package. It is not fair that they can do this and I am helpless to do anything about it. After days of trying to find answers, I have learned that this happens often with FedEx. They seem to be untouchable in these instances. I feel utterly helpless.
I have multiple tickets open with Comcast which seem to be going nowhere, and I have filed a claim with the BBB against FedEx, and it was accepted. I would really like to get the iPad that I ordered from https://www.xfinity.com/ipad.
I am extremely incensed and angered by this. Would you please have something done about it? Could I file a police report against the delivery driver? Item tracking number is:449518063068
Sincerely,
George Brown
I need help. FedEx is claiming that I accepted and signed for a package. I did not. I have been going back and forth with them for over a week now. Here is the issue: I placed an order with Comcast. I was given a FedEx tracking number. When I looked up the tracking number, it said that my package was delivered to and signed for by me. It was not. When I called FedEx to correct them, I was called a liar, and my integrity was questioned. I was first told by their representative that my package was delivered to me on the second floor. There is no access to the second floor.The next day, I was told by their representative that they gave my package to someone claiming to be my uncle. Today, I am told by their representative that they gave it someone claiming to be my nephew. I HAVE NO RELATIVES LIVING IN MY BUILDING! AND FURTHER, IF YOU KNOW THAT I DID NOT SIGN FOR THIS PACKAGE, WHY DO YOU SAY THAT I DID??? I asked them why would they not verify the person's identity before handing over my package. I was told that they are allowed to give the package to anyone who answers the door. I argued with them, saying that they have either made a mistake, or the driver kept the package for himself and marked it as delivered. My apartment building is a collection of close knit, elderly people, none of whom would steal thier neighbor's packages. I told them that if they have a signature, it is easy to compare the signatures and see that I did not sign for it. They said that they don't have to prove anything. They would not allow me to file a claim, saying that the delivery was made, that I signed for it, that I am lying. They then told me that the claim must be filed by the sender (Comcast). You should know that when I first informed Comcast of this,I was told that I must file the claim with FedEx.Why is FedEx allowed to give a package to anyone without verification of identity? If this is their policy, then why can't they accept that mistakes can be made? FEDEX ARE THE ONES WHO ARE LYING. I NEVER SIGNED FOR ANYTHING, AND I WANT MY PACKAGE! There are 8 units in my clearly marked apartment building. Each unit has a doorbell/buzzer which is clearly marked with unit number. Entry into building is impossible without ringing the apartment number doorbell/buzzer. Anyone wishing entry must be buzzed in by the occupant of the apartment. I was sitting in my living room at the time that my package was supposedly delivered.There is nothing wrong with my doorbell/buzzer. There is nothing wrong with my hearing. NO ONE RANG MY DOORBELL/BUZZER. If he actually made the delivery, why is the delivery person allowed to give a package to anyone without first confirming that person's identity? I just can't understand this policy-it makes no sense, and I really don't appreciate my integrity being put into question because of a mistake made by FedEx, or theft of my package by the delivery driver, which I suspect is what happened. I did not sign for this package. I never received this package. It is not fair that they can do this and I am helpless to do anything about it. After days of trying to find answers, I have learned that this happens often with FedEx. They seem to be untouchable in these instances. I feel utterly helpless.
I have multiple tickets open with Comcast which seem to be going nowhere, and I have filed a claim with the BBB against FedEx, and it was accepted. I would really like to get the iPad that I ordered from https://www.xfinity.com/ipad.
I am extremely incensed and angered by this. Would you please have something done about it? Could I file a police report against the delivery driver? Item tracking number is:449518063068
Sincerely,
George Brown
