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Foundation repair warranty

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Junior Member
What is the name of your state? Texas

The foundation of our home was repaired in 1999 when the previous owners lived in it, installing piers along two sides of our home. The foundation came with a ten-year warranty. (the company now offers its customers a 20 year warranty). Last month, we heard a loud crash - the foundation on one entire side of the house broke free of the piers. There were broken bolts on the ground. The crash also caused large cracks on several walls inside the house.

The foundation company came out and repaired the exterior piers, stating that they had a batch of "bad bolts" when the foundation was initially installed. We were also shown several of the piers were incorrectly installed in 1999 - one was crooked, and none were installed deep enough for the hill that home sits atop. Upon repairing the exterior damage, we requested that the foundation company repair the cracked walls, which were a direct result of the foundation crash. We also requested that we receive a new 10 year warranty on the work that was just completed. The company refused, quoting from our warranty: "All other remedies, including without limitation, incidental and consequential damages, are hereby excluded."
They went on to state: "Therefore, our obligations under our Limited 10 Year Warranty clearly do not include repair of the sheetrock cracks at your home."

Do the bad bolts and other incorrect installs constitute "faulty" work? Is the foundation company responsible to repair the damaged walls that are a direct result of their previous repair failing? Are they responsible to provide a new 10 year warranty because a new system was installed to repair the exterior damage?


Senior Member
They have the exclusion in the warranty of the sheetrock. You should contact your homeowners as it would cover it. If they give you a new warranty or not is up to them. You might have a case against the 'bolt' people, but do you know who they are and how much that would be to pursue? Contact your insurance company and let them handle it.

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