Fraud - ColonAid700 & Chase

[Boda]

My problems started with this account when I signed up for trial supplements. I used the card to pay for the "one time" order for $1.00 plus shipping. To add emphasis, I ordered a one month supply, 2 bottles. Nowhere did I ask for or sign up for multiple orders. Since I use the card infrequently I simply set my checking account up to send a payment automatically to WAMU, I did not always review my monthly statements. I understand that is not a good practice. Although, I would never have dreamed a card I do not even carry in my wallet could be abused in such a fashion.

12/29/09 ACAI Supplement $4.95 800.278.3620 Anticipated charge - as agreed
12/29/09 POMACA/Cleanse $1.00 No Number - Anticipated charge - as agreed

1/13/09 Super Acai Sup $69.95 866.376.4078
FRAUDulent Charge Not as agreed-disputed

This was the start of a time consuming run around which continues until today. I discovered the fraudulent charges in February when I finally looked at a statement. I called the number supplied on the statements for ACAI in an attempt for reimbursement. After numerous calls I finally spoke to someone who stated they would cease further charges and and look into providing a credit on the $69.95 if I agreed to return the product. Unfortunately, I did not get the package returned. It was inadvertently thrown out by my housekeeper.

In March I looked at the statement to find MORE charges for higher amounts!

1/15/09 POMACA/Cleanse $88.97 No phone # FRAUDulent Charge

There is no number for this charge - I assumed they were ACAI but did not receive a definitive answer from them on that question.

2/12/09 INTERNET Supp $69.95 866.376.1465 FRAUDulent Charge


I called the new number/new vendor? - multiple times and finally spoke to another person who gave me the same speech. They stated they were vendors of the ACAI Company. Why is my account information and security code being tossed around like it is their personal piggy bank to withdraw from? They again promised to stop the charges.

From that point on I returned the packages and all subsequent packages. I marked "REFUSED - RETURN TO SENDER “and dropped them into the USPS box at my office. One was sent USPS, which I had a client who works at UPS return for me. I believe there were 11 returns total. It will be 12 with the one I am dropping into the post this evening.

2/14/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge

3/14/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge

3/16/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge

4/13/09 ACAI MX $69.95 866.227.2965 FRAUDulent Charge

4/15/09 IWL *Colonclnse 866.360.1477 $88.97 866-360-1477 FRAUDulent Charge


Again, more and different toll free numbers and another vendor name - this time I called Chase. I received some pretty bad treatment from the woman I spoke to. She did not quite want to help me nor did she understand the issues I was having stopping this vendor from running up more charges. These are excessive and impossible to stop by telephone. This is criminal activity they are engaging in. They need to be stopped.

I placed a "hold" on the account for 30 days - time enough to return from vacation and deal with the nightmare again.

I requested all the charges credited back to my account, except the one I ordered. For a total credit back of $635.68. It goes without saying that I will require a new account number/card for security purposes. Ensuring that this cannot happen in the future.

Using common sense... would anyone want this type of activity on their credit card? I expected CHASe my credit card to protect me in these types of situations. CHASE ensures my privacy and security by making it difficult for me to use different computers to log into my own account, just to check a payment or balance - but will let multiple charges through my account without a even shooting me an e-mail? I pleaded to their sense of justice and fairness. I continued to receive the product and return it for 1onth following CHASE charging back the charges! The 60 days later the charges were placed back on my card.
I am at the end of my rope with both on these companies. Now what can I do - this is fraud!






More ColonAid700 complaints

ColonAid700 - Unauthorized Charges
ColonAid700 - I FINALLY got an RMA
ColonAid700 - Terrible company
ColonAid700 - unauthorize charge on my credit card
ColonAid700 - took unathurized money off my credit card
ColonAid700 - Colon Cleansing Tablet
ColonAid700 - Refusal to Refund
ColonAid700 - want my money back- refund
ColonAid700 - removed unauthorized funds
ColonAid700 - ignored e-mail

 

[Proserpina]

I'm sure you've read this but in case you haven't these are their terms and conditions - pay attention to the bolded parts in particular.

Trial Terms :

The trial offer is designed to display the quality and effectiveness of the ColonAid700 product. This gives you the opportunity to try a 15 day supply FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you.

Upon ordering, you agree to pay the shipping and handling fees for the free trial bottle. If you are enjoying ColonAid700 do nothing and 15 days from your free trial order date and every 30 days thereafter you will be sent another fresh 30 day supply of ColonAid700 (2 bottles) and the form of payment that you used to order the trial will be billed the Member's Only price of $39.99 per bottle plus $8.99 shipping and handling for a total of $88.97 for the monthly supply (two bottles).


15 DAY TRIAL PERIOD INCLUDES SHIPPING AND TRANSIT TIME

You are not obligated to purchase after you receive your free trial bottle of ColonAid700 and you can cancel anytime within the 15 day cancellation period. Even if you decide to cancel, please keep the trial bottle as our gift to you.

To avoid being charged you must cancel before your 15 day trial period is over. You may cancel your Value Autoship Program by calling 1(866) 356-8434 Monday thru Friday 8am-5pm Pacific Standard Time or emailing our support department at [email protected]. You can also cancel by going to Cancel Your Account and entering the required information.

OP, you've been legally screwed (so to speak). I know you feel that you didn't agree to anything like this but by accepting the free trial offer you did actually agree to their terms and conditions.

They are shady, sneaky and misleading. But unfortunately they're also not doing anything illegal. As unbelievable as it might seem the charges on your account aren't fraudulent.

Some states are trying to make such practices illegal but as yet there are still hundreds of companies pulling the same stunt.

I'm sorry I don't have anything more positive.

 

[izzie01]

Had something like that happen with me, different product. I was able to have my credit card block any future charges from that particular company. I also sent a certified letter using the return address on the product and sent a copy to my credit card company. I was still stuck with a few months worth of the product. I have heard you rarely get refunded when you return items on this type of deal .There are a lot of "mail order" things like that which up front the product doesn't cost so much but after the "trial period" they continue to automatically send you and bill you on a monthly basis for the full charge. Remember the album/music, book clubs, my BIL ordered CD's once from a "club" and was always sending stuff he didn't order back. Things like this have been around for a long time and continue to flourish.