Billy Scritchfield said:
I purchased a sofa and chair for my living room. When the furniture arrived I did not like the way it looked in the room. I called the store and they picked the furniture up and gave me a credit at the store. Six weeks have gone by, and the store still cannot find a sofa and chair that I want to purchase. They refuse to refund my money. What is my next move? My state is new hampshire.
My response:
There is no law that requires a merchant to refund money, unless the sofa and chair are not "fit for the purpose of which they were intended." Not liking a style, color, type, or anything else about the furniture, is not the fault of the merchant.
When stores refund money, it is usually a store policy to do so, borne out of the desire to create and keep "good will" in the community - - but, that's a "store policy" and not a law.
So, your "next move" is to wait until the store does, in fact, obtain merchandise to your liking. If they don't have a policy of returning customer money, then you'll have to live with that fact.
Hindsight has 20/20 vision, and it would have behooved you to ask about their return and refund policies BEFORE you laid down your money.
Good luck, and we hope you find something to your liking in short order.
IAAL
